Kaplan is looking for a 1098-T Specialist to oversee our 1098-T Help Desk. Reporting to the Accounting Operations Manager, you will manage the primary communication channels for students requesting information about their 1098-T tax forms and student ledger cards.
What You'll Do
- Monitor the 1098-T Help Desk email and voicemail inboxes to ensure timely responses to student requests.
- Provide form copies to fulfill student requests.
- Research form details and student ledger cards to respond appropriately to student requests.
- Take live calls, as time allows, to resolve student requests.
- Work with the Accounting Operations Manager for application updates, escalation of student issues, and Canadian student form requests.
What We're Looking For
- High School Diploma
- Good communication skills, both written and verbal
- Google Suite experience
- Excel experience
Nice to Have
- Customer service background preferred
- Accounting experience a plus
Technical Stack
- Google Suite
- Excel
Team & Environment
Reports to the Accounting Operations Manager.
Benefits & Compensation
- Compensation: $21.00 per hour
Work Mode
This is a remote position open to candidates located nationwide in the USA.
Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities.
Kaplan is an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex.
