About the Role
The role involves leading CRM configuration, process automation, and system integration within Zoho One to enhance business efficiency across departments.
Responsibilities
- Configure and maintain Zoho One CRM for internal teams
- Design automated workflows to reduce manual tasks
- Integrate Zoho modules with existing business systems
- Provide technical support for CRM users across departments
- Troubleshoot system issues and implement fixes
- Document CRM processes and automation logic
- Train staff on CRM best practices and features
- Monitor data accuracy and enforce data hygiene
- Lead onboarding for new Zoho module implementations
- Collaborate with department heads to identify automation needs
- Develop custom reports and dashboards in Zoho Analytics
- Ensure compliance with data protection standards
- Manage user roles and access permissions
- Optimize CRM performance and response times
- Support migration of legacy data into Zoho platforms
- Evaluate new Zoho features for business fit
- Coordinate with external Zoho consultants when needed
- Maintain version control for automation scripts
- Track system usage metrics and recommend improvements
- Assist in budgeting for CRM-related software expenses
- Facilitate cross-team communication through CRM tools
- Implement approval workflows for operational processes
- Standardize data entry protocols across departments
- Conduct regular audits of automation rules
- Escalate technical limitations to vendor support
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid working with office and remote options
Team
Part of a growing technology and operations team
About the Team
This role supports a decentralized organization with multiple property and construction divisions relying on integrated digital systems to manage projects, client relationships, and internal operations.
Technology Environment
The company uses Zoho One as its central operational platform, with modules including CRM, Books, Projects, and Analytics actively used across departments.
Growth Opportunities
This position offers a clear path to senior technical or team leadership roles as the organization expands its digital infrastructure.
Available for eligible candidates
