AfricaSporty is hiring a ZA Retention Specialist to support customer engagement and loyalty in South Africa. In this hands-on role, you'll assist in delivering local campaigns and promotions, track performance, and help keep our offers competitive.
What You'll Do
- Assist in planning and executing retention campaigns and promotional activities for existing and new users across the SA markets
- Monitor key metrics like Retention, Reactivation, and ROI and prepare reports to track user engagement
- Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
- Help ensure regional offers and promotions are delivered on time and remain competitive
- Coordinate with external partners on campaign execution and follow-up tasks
- Support personalization and automation initiatives by providing regional operational input
What We're Looking For
- Bachelor’s degree in marketing, business, or a related field
- 2+ years’ experience in retention, CRM, or customer lifecycle management
- Strong analytical skills and data-driven mindset
- Excellent communication skills, fluent in written and spoken English
Nice to Have
- Experience in the Online Casino or broader iGaming industry is strongly preferred
- Familiarity with retention and marketing automation tools is a plus
Team & Environment
You'll be working closely with product, analytics, and other stakeholders to execute on retention goals.
Benefits & Compensation
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
Work Mode
Sporty is a remote first company in pursuit of sustainability. This is a global role.
AfricaSporty is an equal opportunity employer.
