About the Role
The role involves analyzing workforce data, supporting scheduling accuracy, and improving service delivery through data-driven insights and process improvements.
Responsibilities
- Analyze workforce performance metrics to identify trends and inefficiencies
- Support accurate forecasting of staffing needs across departments
- Collaborate with team leads to refine shift scheduling practices
- Monitor service level targets and recommend adjustments
- Maintain up-to-date records of employee availability and time-off requests
- Identify opportunities to improve scheduling efficiency
- Produce regular reports on workforce utilization and adherence
- Assist in onboarding new team members to workforce tools
- Troubleshoot scheduling conflicts and propose resolutions
- Ensure compliance with labor regulations in shift planning
- Work closely with HR to align workforce plans with hiring timelines
- Evaluate impact of operational changes on staffing needs
- Support the implementation of workforce management software updates
- Gather feedback from employees on scheduling experiences
- Contribute to process documentation for workforce planning
- Respond to ad-hoc data requests from leadership
- Track absenteeism and overtime trends
- Help maintain service level benchmarks
- Coordinate with training teams to align schedules with onboarding
- Use data to support capacity planning decisions
- Identify root causes of scheduling variances
- Promote consistent application of workforce policies
- Assist in audit preparation for workforce data
- Support continuous improvement initiatives in operations
- Ensure data integrity in workforce management systems
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Part of the operations team focused on service delivery and efficiency
About the Team
This team ensures that staffing aligns with customer demand and operational needs, using data to drive decisions and improve service quality.
What You’ll Do
You will analyze workforce data, support scheduling accuracy, and help maintain efficient operations through detailed planning and reporting.
Available
