FlyFlat is looking for a Workflow & Data Coordinator to ensure our Concierge division operates seamlessly. In this behind-the-scenes role, you will be responsible for monitoring workflows, maintaining accurate data, and ensuring all client information is up-to-date across our internal tools. It's an ideal opportunity for someone early in their operations career who is process-driven and eager to grow into more strategic responsibilities.
What You'll Do
- Monitor Asana workflows for Concierge sub-teams (Concierge L1/L2, Ticketing, Post-Booking) to ensure tasks are completed and documented accurately.
- Oversee data entry processes to ensure all client preferences, booking statuses, payments, and internal notes are correctly recorded.
- Maintain Concierge Portal accuracy, ensuring trip data correctly feeds into the Customer Portal.
- Track and update records across internal platforms used from client intake through post-booking.
- Identify and flag inconsistencies, outdated information, or gaps in systems and collaborate with Ops Managers to resolve them.
- Ensure workflow integrity, with clear handoffs and completion markers.
- Proactively surface issues in data consistency and work with the team to resolve them.
- Recommend workflow optimizations that improve operational efficiency and client visibility as you gain experience.
- Enhance customer service workflows to ensure a consistently exceptional client experience.
- Improve internal process documentation and training materials to streamline operations.
- Contribute to the growth and refinement of FlyFlat’s luxury travel offerings.
What We're Looking For
- Strong attention to detail and a passion for keeping systems organized.
- Quick learner with the ability to understand and navigate multiple tools and workflows.
- Comfort in a behind-the-scenes support role within operations.
- Strong problem-solving skills and the ability to spot missing or inconsistent data.
Nice to Have
- Experience with Asana or other workflow/project management tools.
- Background in travel operations or customer service.
- Experience working in a remote, fast-paced environment.
Technical Stack
- Asana
Team & Environment
You will be part of the Concierge division, which includes sub-teams for Concierge L1/L2, Ticketing, and Post-Booking, and you will report to Ops Managers. You'll join a mission-driven team revolutionizing luxury travel with a commitment to operational excellence.
Benefits & Compensation
- Compensation: $600 - $700 per month depending on experience.
Work Mode
This is a fully remote position open to candidates worldwide.
