Concentrix is looking for an Automotive Customer Service and Case Management Representative to join our team. In this fully remote role, you will provide essential support for our luxury automotive client, handling customer inquiries and resolving complex issues by collaborating with dealerships and partners.
What You'll Do
- Handle inbound customer inquiries and document all interactions accurately.
- Respond to escalated automotive-related product queries, ensuring timely resolutions.
- Collaborate with dealerships, third-party partners, and field support teams to address customer concerns.
- Utilize standardized communication processes to enhance customer experiences and brand loyalty.
- Draft, review, and respond to emails promptly while maintaining professional communication standards.
- Foster relationships with customers and the client while promoting a culture of trust and satisfaction.
- Maintain a positive outlook in all customer interactions, ensuring a high level of service for our luxury brand.
What We're Looking For
- Minimum 18 years of age with a High School Diploma.
- At least 2-3 years of customer service experience.
- Strong computer proficiency with the ability to navigate multiple applications.
- Excellent written and verbal communication skills to effectively engage with customers.
- A passion for the automotive industry with a propensity for problem-solving, while always maintaining a pleasant and professional manner.
Nice to Have
- Automotive industry experience.
Benefits & Compensation
- Compensation: $17.00-$24.00/hour.
- Medical, dental, and vision insurance.
- Comprehensive employee assistance program.
- 401(k) retirement plan.
- Paid time off and holidays.
- Paid learning days.
- DailyPay enrollment option to access pay 'early'.
- Company networking opportunities with organized groups.
- Health and wellness programs.
- Mentorship programs.
- Work-from-home convenience with company-supplied technologies.
- Programs and events that support diversity, equity, and inclusion, global citizenship, sustainability, and community support.
Work Mode
This is a remote position open to candidates in the USA (Work-at-Home, OH).
Concentrix is an equal opportunity and affirmative action employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process.
