The AO Garcia Agency is hiring a Bilingual Client Services Representative to serve as a vital link between our company and our clients. In this role, you will leverage your fluency in English and Spanish to deliver outstanding support and build strong relationships.
What You'll Do
- Act as the first point of contact for client inquiries via phone, email, and chat
- Provide accurate, timely, and empathetic support in both English and Spanish
- Troubleshoot client issues and collaborate internally to find effective solutions
- Maintain detailed records of client interactions and service requests
- Uphold the highest standards of professionalism and client confidentiality
What We're Looking For
- Full professional proficiency in both English and Spanish (verbal and written)
- Proven experience in a client-facing support, customer service, or account management role
- Strong problem-solving skills and the ability to handle sensitive situations with tact
- Excellent active listening and clear communication abilities
- Self-motivated with a reliable home office setup for remote work
Work Mode
This is a fully remote, work-from-home position.
AO Garcia Agency is an equal opportunity employer.
