Windward Consulting is seeking a professional to manage the maintenance and support of various monitoring tools for a critical customer. In this role, you will lead a team providing 24x7 on-call support, ensure optimal tool function, perform incident and vulnerability response, and provide technical guidance while collaborating with other IT departments.

What You'll Do

Support production deployment and configuration of monitoring tools, including Splunk SaaS and Enterprise Security (ES), Dynatrace SaaS, Moogsoft, Logic Monitor, and the Broadcom DX product suite.
Ensure continuous operation and performance of monitoring tools, including regular updates, incident resolution, vulnerability response, and troubleshooting.
Supervise and mentor a team of approximately 10-20 support specialists, providing training and development opportunities.
Offer expert advice and solutions for complex technical issues related to monitoring tools.
Work with other IT departments to integrate monitoring tools with existing systems and processes.
Maintain comprehensive documentation of tool configurations, procedures, and best practices.

What We're Looking For

Minimum of 7 years of experience in IT operations, with a focus on monitoring tools and systems.
3+ years of hands-on experience with major cloud platforms such as AWS and/or Azure.
5+ years supporting modern server operating systems (Linux/Windows).
Proficiency in 2+ monitoring tools across Splunk, Dynatrace, Moogsoft, Logic Monitor and the Broadcom DX product suite.
Strong leadership and team management skills.
Excellent problem-solving and analytical abilities.
Effective communication and collaboration skills.
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Technical Stack

Splunk SaaS, Splunk Enterprise Security (ES)
Dynatrace SaaS
Moogsoft
Logic Monitor
Broadcom DX
AWS, Azure
Linux, Windows

Team & Environment

You will manage a team of 10-20 support specialists providing 24x7 on-call support.

Benefits & Compensation

Medical, Dental, and Vision coverage
Flexible Spending Accounts
Short Term Disability, Long Term Disability, Life Insurance, AD&D
Option to purchase additional Life Insurance and AD&D
Paid Time Off, Personal Leave, and Holidays
401(k) plan with company match
Support for work/life balance

Work Mode

This is a remote position.

Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.