Position at Windward Consulting Windward Consulting leads the way in Service-Centric IT Solutions. Through strategic guidance, exceptional technical proficiency, and our innovative Service-Centric IT RoadMap, we assist clients in synchronizing process, organizational, informational, and technological core competencies to manage the most sensitive and mission-critical technological environments globally. We seek talented individuals passionate about technology with a hands-on approach. Our organization provides numerous opportunities to expand professional experience based on individual aptitude and interests. Our team members are not only motivated and driven but consistently committed to delivering exceptional customer quality. We are recruiting a high-performance, versatile ServiceNow ITOM Health Engineer to provide comprehensive CMDB and Service Mapping modeling and advisory services for clients. Ideal candidates possess robust IT Service Management process expertise and profound knowledge of ServiceNow CMDB and Service Mapping. The role involves collaborating with clients to model network, storage, and infrastructure configurations within CMDB. Responsibilities include evaluating current processes, defining solution requirements, integration strategies, architectural planning, and implementation roadmaps. The Solutions Consultant must demonstrate extensive configuration and development experience with ServiceNow CMDB and Service Mapping, managing both implementation work and team oversight. Required Skills: - ServiceNow Mainline Certifications in Event Management, Discovery, Service Mapping - Expertise in at least three full lifecycle ServiceNow implementations - 3+ years ServiceNow experience focusing on event management, monitoring, and integrations - Advanced cloud deployment and enterprise implementation consulting expertise - Comprehensive infrastructure modeling capabilities - Profound understanding of application and infrastructure monitoring architectures - 5+ years developing ITSM/ITIL® CMDB processes and solutions - 8+ years professional services/consulting background - 3+ years documenting tool requirements and vendor product comparisons - Demonstrable ServiceNow JavaScript and glide query proficiency - Exceptional interpersonal skills with proven ServiceNow expertise Desired Skills: - ServiceNow Certified System Administrator Certification - CIS Event Management knowledge - Micro certification in Health log analytics - ServiceNow AIOPS certification - Web Development experience - JavaScript programming skills - ITIL®v3 Expert designation Qualifications: - Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or equivalent experience Work Location: Remote Travel Required: None Windward is committed to attracting top talent, providing professional growth opportunities, and maintaining a balanced work environment. We offer comprehensive benefits including medical, dental, vision, insurance plans, retirement options, and competitive compensation packages. Windward is an Equal Opportunity Employer, considering all applicants without discrimination based on race, color, religion, sex, national origin, age, disability, sexual orientation, or veteran status. WINDWARD CONSULTING GROUP, INC. PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT BIAS. APPLICATION REMAINS ACTIVE FOR 90 DAYS. ALL PROVIDED INFORMATION WILL BE VERIFIED, AND FALSE STATEMENTS MAY RESULT IN EMPLOYMENT DENIAL OR TERMINATION.
Remote (Global) Employment
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