Requirements
- Migration and Management of virtual machines within VMware/ESX environment
- Upgrade of VMware environment following established SOP
- Ensuring that the PTO receives the highest quality support possible for their server equipment by providing customer focused service with a high attention to detail.
- Performing routine server maintenance to include installation of hardware and OS patches, hotfixes, configuration changes, updates, etc.
- Monitoring the USPTO ITSM (Remedy) problem reporting system and responding to problem reports according to established procedures and guidelines.
- Performing advanced isolation and resolution of problems associated with the servers to include diagnosing and resolving hardware related issues and isolating and resolving OS related issues.
- Performing domain infrastructure administrative tasks to include:
- Group Policy Maintenance.
- Providing configuration of and access to shared resources
- Restoration of user and system files
- Administration of Clustered servers.
- Supporting application developers/vendors in the deployment of new systems or application updates.
- Supporting USPTO C&A efforts by performing security scans on various systems.
- Monitoring system performance and making recommendations on ways to improve it.
- Using provided documentation to baseline new virtual and physical systems.
- Interfacing directly with contract task leads to receive tasks and provide updated status information.
- Provide weekly reports identifying all significant activities as well as issues or risks affecting the ability to provide support to the customer.
- Analyzing system logs and identifying potential issues with computer systems.
- Performing routine audits of systems and software.
- Performing system and/or file restorations.
- Installing and configuring new hardware and software.
- Adding, removing, or updating user account information, resetting passwords, etc.
- System performance tuning in conjunction with Capacity Planning and Monitoring Groups.
- Ensuring that the network infrastructure servers are up and running in optimal state.
Nice to Have
- Knowledge of Quest Active Roles Server is a plus.
Additional Information
- Monday – Friday: 5am – 2pm
