Lola Blankets is seeking a detail-oriented Warranty Service Coordinator to be the critical link between our customers and our service teams. You will serve as the first point of contact for warranty-related inquiries, ensuring a smooth and professional resolution process from initial assessment to final closure.

What You'll Do

Serve as the primary contact for incoming warranty inquiries via phone, email, or online platforms.
Gather detailed information regarding reported issues and accurately document all customer interactions.
Verify warranty coverage and eligibility based on company policies and product terms.
Create and manage warranty service cases within internal systems.
Coordinate and escalate cases to the appropriate department for resolution.
Monitor case progress and follow up diligently to ensure timely resolution.
Communicate updates clearly and professionally to customers throughout the process.
Collaborate with internal teams to streamline warranty procedures and improve customer satisfaction.
Maintain accurate records and prepare reports on warranty claims as needed.
Identify recurring issues and communicate trends to management.

What We're Looking For

Proven experience in a customer service, warranty, or claims coordination role.
Excellent verbal and written communication skills for clear, professional customer interactions.
Strong organizational abilities with meticulous attention to detail in documentation.
Ability to assess situations, verify information, and follow established procedures.
Comfortable coordinating with multiple internal departments and managing case workflows.
A problem-solving mindset focused on efficient and customer-centric resolutions.