Merkle, a dentsu company, is hiring a VP, Senior Account Director in Denver, Colorado. You will serve as the senior client partner leading a strategic, multi-year digital transformation journey for a global B2B manufacturing client. This role is the primary connection between the client’s leadership, global delivery teams, and U.S.-based stakeholders.
What You'll Do
- Build strong relationships as the trusted senior Merkle representative on-site in Denver.
- Act as the primary point of contact for strategic conversations, updates, and issue resolution.
- Anticipate challenges and proactively address them to keep client and internal teams aligned.
- Translate client priorities into actionable plans for our global delivery organization.
- Lead strategic planning sessions, roadmaps, and quarterly business reviews.
- Oversee multiple workstreams including technology strategy, UX, organizational change, and enterprise web development.
- Align global teams across the U.S., EMEA, and offshore locations to deliver high-quality outcomes.
- Partner with program leaders to manage dependencies, mitigate risks, and maintain delivery standards.
- Bring deep expertise in CMS, CRM, enterprise platforms, and digital commerce to guide decisions.
- Navigate a matrixed organization and advocate for resources, pricing, and margin decisions.
- Influence senior leaders across regions to align on staffing and scope.
- Foster collaboration and transparency between geographically distributed teams.
- Advise client leadership on digital transformation trends and customer experience innovation.
- Maintain continuity of recurring work and ensure renewals.
- Support proposals, contract discussions, and future growth groundwork.
What We're Looking For
- 10+ years in client services, account management, or delivery leadership within digital transformation or enterprise technology.
- 5+ years of experience leading large-scale digital programs with globally distributed teams.
- Strong knowledge of CMS, CRM, enterprise architecture, and digital commerce.
- Proven ability to manage stakeholder relationships in B2B or manufacturing environments.
- Exceptional communication and influencing skills—able to build trust and navigate ambiguity.
- Comfortable working in matrixed organizations with competing priorities.
- Strategic thinker with a delivery-focused mindset.
Nice to Have
- Adobe and Salesforce experience is a plus.
Technical Stack
- CMS
- CRM
- Enterprise platforms
- Digital commerce
- Adobe
- Salesforce
Team & Environment
Reports to the VP, Group Account Director. Works with global teams across the U.S., EMEA, and offshore locations.
Benefits & Compensation
- Compensation range: $171,000-$228,750
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
Work Mode
This position is based locally in Denver, Colorado.
Dentsu is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
