Synchrony is hiring a VP, Ombuds & Ethics

Synchrony is looking for a VP, Ombuds & Ethics to lead and oversee our Ombuds and Ethics Program within the Risk & Compliance function. You will steer the design, implementation, and continuous enhancement of comprehensive ethics programs that protect the organization’s integrity and promote a culture of transparency.

What You'll Do

• Provide strategic direction and oversight for the organization’s Ombuds Office, ensuring effective, confidential, and impartial resolution of employee concerns.
• Oversee the end-to-end ombuds case management lifecycle while maintaining confidentiality, neutrality, and independence.
• Establish and maintain case management standards and controls, including documentation expectations and quality checkpoints.
• Implement and monitor a case review cadence to improve case quality, identify systemic issues, and drive continuous improvement.
• Develop robust trend and insights reporting from case data, translating themes into actionable enterprise risk insights.
• Drive the design, implementation, and ongoing enhancement of compliance frameworks, including risk assessments, regulatory exams, and issue management.
• Lead efforts to refresh and optimize the Ombuds and Ethics program by identifying operational efficiencies and developing a quality assurance process.
• Collaborate closely with cross-functional partners—including Legal, HR, Audit, and Business Units—to ensure consistent application of compliance standards.
• Support the oversight of ethical investigations to ensure thoroughness, impartiality, and timely resolution.
• Utilize data analytics and eGRC tools to monitor program effectiveness, identify trends, and prepare comprehensive reports for senior leadership.
• Lead the organization’s engagement with external audits and regulatory examinations related to ethics and compliance.
• Perform other duties and special projects as assigned.

What We're Looking For

• Bachelor's degree and 5+ years financial services experience. In lieu of a degree, 10+ years financial services experience.
• Minimum 5+ years of progressive experience in ethics, risk management, operational risk, and compliance with 5 years in a leadership role.
• Experience using eGRC platforms and data analytics tools to support compliance monitoring, quality assurance, and reporting.
• Excellent interpersonal and communication skills with the ability to influence and present to executive leadership.
• Proven expertise in managing Ombuds programs and/or Compliance frameworks within complex, regulated environments.
• Must be 18 years or older.
• Must have a high school diploma or equivalent.
• Must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the onboarding process.
• Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice to Have

• Demonstrated experience leading a confidential case management function, including intake/triage models, documentation standards, and trend analysis.
• Experience defining and monitoring case handling metrics, QA controls, and reporting for senior leadership and committees.
• Strong knowledge of regulatory requirements, industry standards, and best practices in ethics and compliance functions.
• Demonstrated ability to provide strategic oversight for investigations and manage sensitive, confidential matters with discretion.
• Strategic thinker with strong problem-solving skills and a solution-focused mindset.
• Ability to collaborate effectively across complex, matrixed organizations and influence without direct supervisory authority.

Technical Stack

• eGRC platforms
• Data analytics tools

Team & Environment

This role sits within the Risk & Compliance function and reports to the VP Ombuds & Ethics Leader.

Benefits & Compensation

• Compensation range: $110,000.00 - $185,000.00 USD Annual
• Inclusive culture where individual skills, experience, and voice are not only heard – but valued.
• Building a future where we can all belong, connect, and turn ideals into action.
• More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

Work Mode

This position operates on a hybrid work model.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.