Responsibilities
- Translate company vision into clear, measurable priorities across all departments
- Install and lead the company’s execution rhythm across weekly, monthly, and quarterly cadences
- Ensure every department operates with defined goals, ownership metrics, and clear performance standards
- Lead and develop department heads within a high-accountability environment
- Drive fast decision-making, clear communication, and consistent follow-through across the organization
- Own the design and evolution of the company’s operating system, not just execution within it
- Architect and continuously improve the company’s operating system including SOPs, workflows, and automation
- Build and maintain a centralized process library to ensure consistency and scalability
- Implement dashboards and reporting systems that provide real-time visibility into performance
- Identify and eliminate operational bottlenecks that slow execution or create confusion
- Systemize core functions to reduce dependency on individuals
- Design and evolve the organizational structure and leadership layer to support company growth
- Ensure the right people are in the right seats at the right time as the business scales
- Build leadership capability with clear expectations, communication standards, and accountability systems
- Install KPI ownership and scorecards so every leader owns a number
- Drive consistent meeting cadence and performance review rhythms across all teams
- Create a culture where accountability is standard and underperformance is addressed quickly
- Own company-wide KPIs, dashboards, and performance visibility across all business units
- Ensure all initiatives are directly tied to revenue, profitability, or strategic outcomes
- Partner with Finance on forecasting, budgeting, and resource allocation
- Use data to proactively identify risks, inefficiencies, and growth opportunities
- Ensure leadership operates from clear numbers, not assumptions
- Own operational efficiency, margins, and resource allocation across the business
- Ensure time, capital, and headcount are focused on highest ROI activities
- Evaluate and prioritize initiatives based on impact to profit and scalability
- Build a lean, high-output organization where growth does not require proportional cost increases
Requirements
- Senior leadership experience in Operations, including experience in a growth-stage B2B business
- Proven experience building and scaling company-wide operating systems across multiple departments
- Budget ownership and direct experience operating revenue models driven by webinars, events, or consultative sales processes
- Ability to lead leaders, create clarity in complexity, and drive execution in fast-paced environments, with a high ownership mentality and bias toward structure and results
Nice to Have
- Experience within management consulting, professional education, program-based businesses, or similar service-based industries
- Willingness and comfort to both delegate and stay hands-on when needed
Benefits
- Flexible Unlimited Paid Time Off and Company-wide Holidays
- Employer sponsored Medical, Dental, & Vision plans
- $1,950 annual Employer HSA contribution
- FSA options including dependent care
- Employee assistance program and mental health resources
- Employer match program for 401(k), eligible for both Traditional and Roth accounts
- $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!
- For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas
Additional Information
- Benefits eligibility applies only to full-time roles.
