Voyage Privé is hiring a Voyage Privé Training and Quality Coordinator (m/f/d ...

Training and Quality Coordinator (m/f/d) Company Description ✨ About Voyage Privé Emerging from France in 2006, Voyage Privé has transformed from an innovative startup into Europe's premier travel technology platform. Spanning 9 markets with millions of users, we're not merely an e-commerce success story, but a technological powerhouse reimagining online travel experiences. Our distinctive feature? A purpose-driven culture where performance intersects with meaningful impact. Our innovative ecosystem integrates tech talent, professional athletes, students, and artists, creating an environment where digital innovation propels both business growth and positive societal change. We're currently at a pivotal moment, upgrading our technological infrastructure with cloud architecture, artificial intelligence, and real-time systems to become the premier luxury travel platform, recognized by travelers for exceptional offerings and customer experiences, and by providers as a high-performance business development partner. 🎯 Your Mission As a Quality & Training Specialist, you'll be instrumental in enhancing the performance, expertise, and service quality of our Customer Operations teams. You'll collaborate closely with internal Customer Relations teams, external call-center partners, and cross-functional stakeholders to ensure seamless, high-quality customer experiences while continuously improving training and processes. Your key responsibilities include: • Design and deliver impactful training programs to drive agent upskilling and ensure consistent service excellence across internal and external teams. • Collaborate with call-center partners and internal stakeholders to monitor performance, apply best practices, and ensure full alignment with procedures and brand standards. • Analyze and optimize service quality, leveraging KPIs (NPS, response time, handling duration, tool usage) and customer feedback to identify improvement areas. • Maintain and enrich training and knowledge content, ensuring resources are up-to-date, accessible, and engaging. • Foster a quality culture across all teams by sharing insights, leading workshops, and implementing corrective or improvement actions. • Drive continuous improvement projects, staying informed on customer service and travel industry trends to strengthen efficiency, productivity, and customer satisfaction. • Travel regularly to visit and support external call-center partners abroad, ensuring alignment and operational excellence on-site. Qualifications 💡 What We're Looking For We seek a team player passionate about learning, quality, and customer satisfaction — someone combining training expertise with a hands-on mindset and strong communication skills. Your profile: • Proven experience in training, learning management, or customer relations, with a solid understanding of service quality and customer satisfaction. • Strong communication and writing skills, with a real appetite for content creation and knowledge sharing. • Excellent synthesis and organizational abilities, able to manage multiple priorities with autonomy and precision. • Confident in leading training sessions or workshops, and comfortable working collaboratively in a project-based environment. • Tech-savvy, at ease with CRM tools, back-office systems, collaboration platforms, and the Office suite. • Fluent in English (daily exchanges with international teams); knowledge of another European language (Spanish, Italian, German, etc.) is a plus. • Experience in the travel or tourism industry would be a strong asset. Additional Information ⚡ Our Recruitment Process We believe in a fast, transparent, and human recruitment process. Here's what you can expect: 1. Call with a Talent Acquisition Partner (30–45 min): Get to know each other! We'll share more about the role, the team, and our culture. 2. Business Case: A practical exercise to showcase your analytical mindset, and strategic thinking on operations topics. 3. Manager Interview (60 min): Meet your future manager to deep dive into your experience, missions, and ways of working. 4. Chief Operations Officer Interview (60 min): Meet your future COMEX member to align on expectations, culture, and long-term impact. 📍Location : Aix en Provence, France 📅 Start Date : The sooner, the better 📄 Contract Type : Full-time / Permanent ❤️ You'll Love Joining Us Our HQ in the South of France offers an exceptional environment - natural, cultural, and digital - on a modern and eco-responsible campus. 🌴 Prefer flexibility? We offer a hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year. Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and social impact, through projects like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre. 💪 Forget your gym subscription! Access our large on-site fitness center morning, noon, and night - or challenge your colleagues to a padel match on our private court. 🎉 Live to the rhythm of Voyage Privé's signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks… plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute. ✈️ And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers. Join us and make your next career move a journey worth taking. 🌍