Appspace seeks a Vice President, Professional Services to execute the strategic vision for our Professional Services Organization. You will develop strategies and operations to deliver best-in-class consulting and implementation services that accelerate customers' DevSecOps transformations.
What You'll Do
- Lead, mentor, and develop a global team of 70+ professional engagement managers, architects, engineers and delivery partners while fostering a culture of high performance and customer-centricity.
- Manage the professional services P&L including budgeting, forecasting, financial performance tracking, and optimization of resources to maximize profitability and growth targets.
- Build and maintain strategic relationships with key clients, serving as executive sponsor for strategic accounts and senior escalation point for critical issues to drive customer success and expansion.
- Collaborate with Sales, Product, Marketing, and Customer Success teams to influence go-to-market strategy, align on customer needs, and ensure cohesive service delivery across all touchpoints.
- Ensure excellence in the execution of best practices, standards, and methodologies for service delivery while laser-focused on metrics and KPIs to continuously improve team effectiveness and customer satisfaction.
- Drive service attach rates globally across all market segments through new developments, improvements, and innovation in service offerings, while building strategic partnerships with delivery partners and system integrators.
What We're Looking For
- Bachelor's degree in Business, Engineering, Computer Science, or related field.
- Proven track record managing large-scale service delivery projects and teams in technology companies.
- Demonstrated experience building, growing, and scaling global services businesses with 70+ team members, delivering to bookings, revenue, and margin targets in fast-paced, subscription-based business environments.
- Deep expertise in software development lifecycle (SDLC), agile methodologies, DevOps, and modern technologies including Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure).
- Strong financial acumen with experience managing P&L responsibility, budgets, forecasts, and bookings/revenue acceleration strategies.
- Exceptional cross-functional leadership abilities with proven experience influencing executive and senior management, customers, and partners on strategic go-to-market initiatives.
- Outstanding communication and interpersonal skills with ability to serve as evangelist for customers while building consensus across diverse stakeholders and senior executives.
- Demonstrated progressive experience with subscription-based business models, delivering both on-premises and SaaS solutions in enterprise environments.
- Ability to use the Appspace platform effectively and serve as expert in Professional Services both internally and externally with customers, partners, and industry communities.
Nice to Have
- Master's degree or MBA preferred.
Technical Stack
- Docker
- Kubernetes
- AWS
- GCP
- Azure
Team & Environment
You will lead a global team of 70+ professionals including engagement managers, architects and engineers. This role is part of the Professional Services Organization and reports to the Vice President of Customer Success.
Benefits & Compensation
- Salary range: $250,880 - $432,768 USD
Work Mode
This is a remote position open to candidates located in the US.
Appspace is proud to be an equal opportunity workplace and an affirmative action employer. Our policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status, or any other basis protected by law.
