Vetcove is hiring a Veterinary PIMS Specialist

Vetcove is hiring a Veterinary PIMS Implementation Specialist to serve as the company-wide expert on our platform. In this role, you will leverage your deep in-clinic experience to resolve the most complex implementation and clinical inquiries, ensuring both veterinary clinics and internal teams are set up for success. Your work is both strategic and operational, directly shaping how our platform is adopted and scaled.

What You'll Do

• Act as the company-wide expert on Vetcove’s PIMS platform, handling complex clinical and technical questions that fall outside standard implementation and support.
• Provide specialized guidance on migrating legacy PIMS workflows to our platform, leveraging your experience with systems like AVImark, Cornerstone, Impromed, Pulse and more.
• Partner closely with the Implementation team to resolve escalated issues and diagnose nuanced onboarding or platform configuration challenges.
• Collaborate closely with Product, Strategy, and Engineering teams to identify platform gaps or process improvements based on hands-on clinic feedback.
• Train and mentor Implementation Managers on both our platform and broader PIMS best practices.
• Author and maintain detailed documentation, including internal playbooks and clinic-facing onboarding guides.
• Participate in high-touch client engagements to support complex or high-priority launches.
• Ensure technical concepts are translated into accessible resources and scalable implementation strategies.
• Keep implementation and support workflows aligned with evolving platform capabilities and clinic needs.

What We're Looking For

• Hands-on experience working in a veterinary clinic (e.g., veterinary technician, practice manager, or administrative lead).
• Deep experience with multiple veterinary PIMS platforms, and an ability to translate legacy workflows into modern software environments.

Nice to Have

• Strong background in software implementation or support, ideally in a healthcare or clinical setting.
• Proven track record of handling escalations and solving cross-functional implementation challenges.
• Exceptional written communication and documentation skills—able to produce guides, SOPs, and internal workflows that are clear and actionable.
• Experience training and mentoring others on complex systems or clinical software tools.
• Ability to balance hands-on technical work with strategic thinking and internal enablement.
• Highly organized, self-directed, and able to manage multiple high-stakes projects at once.
• Comfortable operating in a fast-paced, remote-first environment.

Team & Environment

You will be the primary escalation point for the Implementation and Support teams.

Benefits & Compensation

• Salary: $60,000/year - $80,000/year + equity
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Work Mode

This is a 100% remote position open to candidates within the USA.

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.