The Veterinary Patient Care Coordinator plays a central role in strengthening the connection between veterinary clinics and their clients. By managing a dedicated portfolio of practices, you'll help ensure pets receive timely, recommended care through thoughtful follow-up and scheduling support.
Key Responsibilities
- Conduct regular outreach to clients via phone, email, and text to schedule wellness visits, vaccinations, and other preventive services
- Act as the primary communication point between clinics and pet owners, ensuring clarity and consistency
- Review patient medical records to identify upcoming care needs and coordinate follow-up actions
- Educate clients on the importance of preventive treatments, including dental care and routine exams
- Document all interactions accurately and maintain up-to-date client records across digital platforms
- Support clinic teams by assisting with workflow efficiency and meeting service delivery goals
- Respond professionally to client inquiries, addressing concerns and resolving issues with empathy
Required Skills and Experience
- Proven ability to manage multiple priorities independently and with precision
- Strong verbal and written communication skills, with a focus on clarity and professionalism
- Comfort using a variety of digital tools and platforms simultaneously
- High level of organization and accuracy in documentation and scheduling
- Skill in navigating difficult conversations with patience and composure
Preferred Background
- Prior experience in a veterinary clinic or animal health setting
- Familiarity with PetDesk or similar veterinary practice management systems
- Background in client service, appointment coordination, or preventive care programs
- Experience working effectively in a remote work environment
Technology Used
You’ll work with a range of platforms including PetDesk, RingCentral, Microsoft Teams, Cornerstone, ezyVet, and AviMark to coordinate care, communicate with teams, and manage client information efficiently.
