About the Role
Provide dedicated support to clients planning vacations by managing booking requests, answering questions, and ensuring all travel details are accurately coordinated. Maintain clear communication and deliver timely solutions to enhance customer satisfaction.
Responsibilities
- Respond promptly to customer inquiries about travel plans
- Assist in booking flights, accommodations, and activities
- Verify reservation details for accuracy and consistency
- Coordinate with vendors to confirm availability and services
- Update clients on changes or disruptions to travel plans
- Resolve scheduling conflicts or booking errors efficiently
- Maintain up-to-date knowledge of travel destinations
- Provide recommendations based on client preferences
- Track booking statuses and deadlines
- Escalate complex issues to senior staff when needed
- Ensure compliance with company policies and procedures
- Input and manage data in reservation systems
- Follow up with customers post-booking to confirm satisfaction
- Handle cancellations and modifications per policy guidelines
- Communicate travel documentation requirements clearly
- Support team members during peak booking periods
- Adapt to changing travel regulations and advisories
- Maintain confidentiality of customer information
- Participate in training sessions and team meetings
- Use customer feedback to improve service delivery
- Monitor inbox and phone lines during scheduled shifts
- Document interactions and resolutions in customer files
- Promote add-on services where appropriate
- Stay informed about seasonal travel trends
- Assist in preparing pre-travel itineraries
Compensation
Competitive hourly rate with benefits
Work Arrangement
Remote position with flexible scheduling
Team
Part of a customer-focused travel support team
Why Join Us
- Opportunity to work remotely with a flexible schedule
- Supportive team environment focused on growth
- Engaging work helping people create memorable trips
- Access to professional development resources
- Inclusive culture that values diverse perspectives
What We Offer
- Comprehensive onboarding program
- Ongoing training in travel systems and customer service
- Health and wellness benefits package
- Paid time off and holiday compensation
- Employee travel discounts and perks
Not available
