The Receptionist – Legal Operations will serve as the first point of contact for a dynamic legal team at Job Duck LLC, managing front desk operations, handling inbound and outbound communications, and ensuring smooth office functionality. This role requires exceptional customer service, organization, and proactive problem-solving in a fast-paced environment.
What You'll Do
- Manage and oversee the office calendar, scheduling calls, meetings, and events
- Communicate effectively with internal teams via Microsoft Teams and Outlook
- Review client files to address questions without escalating unnecessarily
- Utilize SmartAdvocate for case management and RingCentral for call handling
- Coordinate with attorneys and paralegals to ensure smooth communication flow
- Make outbound calls as needed (15–20 per day)
- Organize and maintain documents for easy access
- Serve as the first point of contact, filtering unnecessary communications
- Answer all inbound calls for the firm and provide accurate information
What We're Looking For
- Office Hours: 8:30 AM – 5:30 PM EST
- 2-3 years of experience in a client-facing role, such as receptionist, customer service, or sales
- Advanced English skills (both written and spoken)
- Customer service orientation
- Detail-oriented and organized
- Ability to manage multiple tasks efficiently
- Proactive and solution-focused mindset
- Comfortable speaking up and suggesting improvements
- Tech-savvy
Nice to Have
- Legal background is highly appreciated
Technical Stack
- SmartAdvocate
- RingCentral
- Microsoft Teams
- Outlook
Benefits & Compensation
- Monthly compensation: from $1,015 USD to $1,100 USD
- Great Place to Work Certification every year since 2022
- Remote job opportunities with US-based employers
- Career growth for ambitious, culturally diverse, curious minds
- Supportive and enjoyable work environment
Work Mode
Remote position with global flexibility.
Job Duck LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
