Requirements
- Proven experience running research end-to-end with high ownership.
- Strong methodological toolkit and judgment: you can pick the right method for the question, given business goals, timelines, and uncertainty, and explain trade-offs clearly.
- Experience working across both B2C and B2B products and audiences.
- Fluent English — all participants are English-speaking; you moderate and present in English.
- Can work with analytics: read dashboards, spot anomalies/drop-offs, form hypotheses, and validate them via research; PostHog/Tableau is a plus.
- Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions.
- High research quality bar: structured methodology, and ethical practice.
- Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc.
- Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters.
- You don’t need to be a marketer, but you should understand core terms and how they affect research and insights.
- Bring exceptional empathy and care for people: our users are nonprofits and donors—people doing good in the world—so you approach participants with respect, sensitivity, and high ethical standards.
Nice to Have
- NN/g certifications.
- Academic/scientific research background (graduate/PhD track).
- PostHog / Tableau (or similar analytics tools).
- Productboard (or other insights repository tools).
- Mentoring/teaching (workshops, onboarding, sharing research craft).
Team
Team size: 160+. Structure: distributed
Additional Information
- Fluent English
- 31 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- English learning courses
- Relevant professional education
- Gym or swimming pool
- Co-working
- Remote working
