Responsibilities
- Take a research initiative from the quarterly plan and run it end-to-end: intake brief → write methodology → conduct research → analyse → synthesize → present → push actions.
- Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline.
- Set up the mechanics: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, recording, and documentation — no hand-holding.
- Be the cross-team “glue”: proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, Analytics, and turn them into testable research questions.
- Stay close to product analytics: monitor dashboards and reports, work with analysts to spot anomalies/drop-offs, form hypotheses, and prioritize what to validate with research.
- Produce outputs people can use immediately: key findings, decisions, trade-offs, risks, and clear recommendations, with supporting evidence (quotes, clips, metrics).
- Keep an internal pulse: regularly review existing research, past studies, competitor insights, and synthesize what’s already known before running something new.
- Be the user best friend: ensure user needs and constraints are represented in product decisions – not just opinions.
Requirements
- Proven experience running research end-to-end with high ownership.
- Strong methodological toolkit and judgment: you can pick the right method for the question, given business goals, timelines, and uncertainty, and explain trade-offs clearly.
- Experience working across both B2C and B2B products and audiences.
- Fluent English — all participants are English-speaking; you moderate and present in English.
- Can work with analytics: read dashboards, spot anomalies/drop-offs, form hypotheses, and validate them via research; PostHog/Tableau is a plus.
- Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions.
- High research quality bar: structured methodology, and ethical practice.
- Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc.
- Use AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor where it matters.
- You don’t need to be a marketer, but you should understand core terms and how they affect research and insights.
- Be the team’s source of new knowledge: run a “research radar” across internal learnings, market/competitor moves, and high-signal UX/product sources, then share regular updates so the team stays current and avoids blind spots.
- Bring exceptional empathy and care for people: our users are nonprofits and donors—people doing good in the world—so you approach participants with respect, sensitivity, and high ethical standards.
Nice to Have
- NN/g certifications.
- Academic/scientific research background (graduate/PhD track).
- PostHog / Tableau (or similar analytics tools).
- Productboard (or other insights repository tools).
- Mentoring/teaching (workshops, onboarding, sharing research craft).
Additional Information
- Fluent English — all participants are English-speaking; you moderate and present in English.
- Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- Remote working
