About the Role
The position involves managing the initial review of utility program submissions, verifying documentation, and coordinating with teams to ensure timely processing and compliance with program requirements.
Responsibilities
- Evaluate incoming utility program applications for completeness and accuracy
- Verify supporting documentation meets established guidelines
- Identify discrepancies and request additional information when necessary
- Maintain up-to-date records of application statuses
- Communicate with external partners to resolve submission issues
- Support data entry and validation processes
- Ensure compliance with program-specific protocols
- Assist in developing intake workflow improvements
- Track key performance metrics related to application processing
- Collaborate with cross-functional teams to streamline operations
- Prepare reports summarizing intake activity
- Escalate complex cases to appropriate personnel
- Stay current on changes to utility program requirements
- Provide feedback to improve application materials
- Respond to stakeholder inquiries within service level agreements
- Maintain confidentiality of sensitive information
- Participate in training for new intake procedures
- Support audits by providing accurate documentation
- Use databases to monitor application progress
- Follow standardized procedures for consistent decision-making
- Contribute to process documentation updates
- Assist with onboarding new team members
- Adapt to changes in workload and priorities
- Ensure timely follow-up on pending applications
- Promote efficiency in the intake review cycle
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Hybrid work model with both remote and office requirements
Team
Collaborative team environment focused on program delivery and operational efficiency
Why Join Us
- Opportunity to contribute to energy efficiency initiatives
- Work in a dynamic environment with dedicated professionals
- Access to professional development resources
- Supportive culture that values innovation and accountability
What You'll Achieve
- Ensure smooth onboarding of utility program participants
- Improve accuracy and speed of intake processing
- Help maintain compliance with regulatory standards
- Enhance stakeholder satisfaction through responsive service
Not available for this position
