Zillow, Inc. is looking for an Underwriting Enablement Manager to build and sustain a high-performing underwriting organization. You will blend deep underwriting expertise with enablement skills to lead onboarding, deliver ongoing training, and partner closely with leadership to drive continuous improvements in loan quality and risk management, all while aligning with ZHL’s customer-first standards.
What You'll Do
- Own new-hire onboarding for underwriters and reviewers, creating clear learning paths that accelerate time-to-proficiency across Conventional, FHA, and VA product lines and appraisal review.
- Design and deliver ongoing training that uplevels existing team members, including live facilitation, microlearning, e-learning modules, scenario-based workshops, and calibration sessions.
- Develop, maintain, and govern curriculum (SOPs, job aids, checklists, playbooks, reference guides) and ensure content remains current with agency updates, investor overlays, and ZHL internal policies.
- Lead calibration and quality initiatives, including file review roundtables, decision consistency sessions, feedback loops, and targeted remediation plans aligned to ZHL’s quality framework.
- Provide floor support and coaching, serving as a subject matter expert for complex scenarios, collateral considerations, income and assets analysis, layered risk, and compensating factors.
- Foster a culture of continuous learning, maintaining strong feedback channels with ZHL underwriting leadership, team leads, and front-line underwriters.
What We're Looking For
- 10+ years’ experience as a mortgage underwriter, including hands-on decisioning across Conventional, FHA, and VA products and appraisal review.
- Proven training or facilitation experience, with working knowledge of adult learning principles.
- Expert knowledge of agency and insurer guidelines (Fannie Mae, Freddie Mac, HUD 4000.1, VA Lenders Handbook, MI overlays) and quality frameworks, with a strong risk lens.
- AUS and LOS proficiency, including tools like DU and LPA and common LOS/QC platforms, plus strong Excel/reporting competency.
- Exceptional communication and stakeholder management skills, with the ability to influence, coach, and build scalable programs.
- Process and documentation excellence, including writing SOPs, crafting job aids, and maintaining version-controlled enablement assets.
- FHA DE and/or VA LAPP/SAR credentials.
Nice to Have
- Experience as an enablement leader or trainer.
- Background in collateral/appraisal analysis, QC, or quality engineering.
- Familiarity with change management practices and data-driven continuous improvement.
- Experience supporting distributed/remote teams across multiple geographies.
Technical Stack
- AUS
- LOS
- DU
- LPA
- Excel
Team & Environment
Partners closely with Operations, Risk, and Learning & Development.
Benefits & Compensation
- Equity awards based on experience, performance and location.
- In CA, CT, MD, MA, NJ, NY, WA, DC: $109,000.00 - $174,000.00 annually.
- In CO, HI, IL, MN, NV, OH, RI, VT: $103,500.00 - $165,300.00 annually.
- + equity: Eligible for equity awards.
Work Mode
This is a remote position. U.S. employees may live in any of the 50 United States, with limited exceptions.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.