Learner Education is hiring a full-time Tutor Operations and Support Assistant to provide crucial support across our tutoring programs. In this fully remote role, you will handle tutor hiring, onboarding, placements, and day-to-day operational needs, blending support, coordination, and administrative tasks.

What You'll Do

Review student needs and assist with matching students to appropriate tutors
Coordinate and schedule trial sessions between students and tutors
Track trial sessions and placement outcomes from start to finish
Communicate with tutors via email and internal systems to confirm availability
Support Academic Advisors and Placement teams with administrative coordination
Provide timely and professional support to tutors and students as needed
Support onboarding tasks such as profile setup, system access, and documentation tracking
Assist with offboarding tasks including status updates and record maintenance
Maintain accurate tutor records across internal tools and systems
Screen tutor applications using established guidelines and tools
Support background check processing and status tracking
Maintain accurate hiring and candidate records in Workable and related systems
Assist with responding to tutor and student inquiries
Route questions or issues to the appropriate team when needed
Maintain clear, professional communication across email, Slack, and internal tools
Support documentation, data entry, and process updates as systems evolve
Take on additional administrative and coordination tasks as needed

What We're Looking For

Strong written and verbal English communication skills
Ability to communicate clearly and professionally with tutors, students, and internal teams
Excellent attention to detail and organization
Comfortable working independently in a fast-paced, remote environment
Ability to follow structured processes while adapting to change
Calm, reliable, and solution-oriented when handling time-sensitive requests
Comfortable learning and using tools such as Google Suite, Slack, Workable, and internal platforms
Interest in education, tutoring, or operational support
Reliable computer or laptop
High-speed internet
Quiet and professional workspace

Nice to Have

Prior experience as an assistant, administrative assistant, or coordinator
Experience supporting education, tutoring, recruiting, or customer support teams
Familiarity with the US education system