Trustonic is hiring a Technical Account Manager for the MEA region. In this role, you will be the primary point of contact for customers, converting revenue potential into tangible results by guiding them through our platform. You will lead technical discussions, qualify requirements, and ensure effective product implementation for our fast-moving global technology company.
What You'll Do
- Provide daily support to the Sales team.
- Conduct Trustonic Product demonstrations.
- Understand and translate complex customer requirements, identifying gaps and opportunities within the existing technology proposition.
- Provide best practice, advice and guidance regarding the implementation, deployment support and operation of the Trustonic solution.
- Collaborate with the Product team and Professional Services team to scope out Delivery work.
- Be familiar with customer roadmap and highlight possible risks and opportunities to the sales and product teams.
- Take responsibility for the resolution or provision of satisfactory answers to reported problems.
- Learn about customers successes and challenges and share customer feedback within Trustonic.
- Inform customer of new features and functionality and identify their value to them.
- Liaise with sales, product managers, legal, PMO, engineering and support, to translate and execute customers roadmap and requirements into change requests.
- Collaborate with the regional Sales teams to find new opportunities.
- Collaborate with Support and Engineering to resolve technical issues and coordinate escalations as needed.
- Assist the Regional Delivery Manager during the delivery and testing activities.
What We're Looking For
- Extensive experience in the field of working with secure systems.
- Technical experience in a SaaS-based company.
- Demonstrable customer facing experience, planning for, and executing multiple complex customer rollouts.
- Domain expertise or experience of working with the telecom industry.
- Solid background in OEM operations with a strong understanding of Android systems and UI/UX principles.
- Fluent English and French, both written and spoken.
- Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology.
Nice to Have
- Knowledge and experience in Device Financing.
- Experience with Wrike or similar project management tools.
- Experience with Zendesk.
- Experience with first party locking solutions.
Team & Environment
You will be part of the expanding MEA team.
Work Mode
This is a remote position, with the role based in Nairobi, Kenya.
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.
