Feeld is looking for a Trust & Safety Lead to design and govern the systems, policies, and signals that protect our members from harm across the app, support processes, and real-world interactions. You will partner cross-functionally to embed safety into the product experience and champion inclusive, survivor-informed approaches to platform safety.

What You'll Do

Design and evolve enforcement policies that protect members from harm while honouring consent, freedom of expression, and community diversity.
Build and maintain scalable systems for reporting, moderation, and safety signals in collaboration with Product and Engineering.
Partner with GRC to provide Support with clear guidance for case handling, escalation, and appeals.
Lead the development and launch of a member-facing Safety Portal that centralizes policies, reporting options, and safety education.
Translate legal and regulatory obligations (e.g., NCII, age verification, online safety laws) into actionable product and policy changes.
Partner with Legal and GRC to create enforcement protocols that are audit-ready and aligned with global compliance expectations.
Analyse safety trends, appeal data, and harm signals to inform detection systems, policy updates, and prioritisation.
Own cross-functional response plans for high-severity safety incidents—including IRL event harm, NCII, or coordinated abuse.
Champion inclusive, survivor-informed, and trauma-aware approaches to platform safety.
Represent Trust & Safety internally, advocating for member protection and platform integrity in all roadmap discussions.

What We're Looking For

Experience developing or enforcing policies that address online harm, abuse, or platform safety.
A strong understanding of how to balance member safety, product integrity, and freedom of expression.
Comfort working across disciplines—especially with Legal, Engineering, Support, GRC, and Product teams.
The ability to think in systems: connecting policies, tooling, and detection into scalable workflows.
A deep respect for consent, inclusion, and emotional nuance in how safety is defined and enforced.
Passion about building safer, more inclusive platforms and seeing trust as a product feature, not just a function.
Experience working on or around community guidelines, online safety, platform integrity, or harm reduction.
Comfort making principled decisions in ambiguous or high-stakes situations, especially when different risks are in tension.
Collaborated across functions—like Legal, Product, Support, GRC, or Engineering—to design or improve policies, processes, or tooling.

Nice to Have

Experience addressing intimate harms—like image-based abuse or NCII—and understand how to design systems that respond with care.
Curiosity about emerging online safety laws (like the UK’s OSA or the EU’s DSA) and how they intersect with privacy, consent, and exploration.
Worked on age or identity experiences that balance protection with autonomy.
Thought about what it means to feel safe not just online, but in shared spaces—like meetups, events, or communities.
Contributed to safety or integrity work that’s transparent, accessible, and human—like a community guide, appeals process, or public safety page.

Benefits & Compensation

Compensation: £65,000 - £85,000 GBP
Flexible working hours
Unlimited paid time off
Fully remote working situation
GBP £3k equipment and home office budget
Learning & development budget
On demand therapy sessions and mental health support via Spill
In-person meet ups

Work Mode

This is a fully remote, global position.

Feeld promotes open-mindedness, inclusion, diversity and kindness. We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, neurodivergence, national origin, disability (seen or unseen) or any confluence of intersectional identities.