United Kingdom Remote (Global) Employment

Feeld is hiring a Trust & Safety Lead

About the Role

Feeld is looking for a Trust & Safety Lead to design and govern the systems, policies, and signals that protect our members from harm across the app, support processes, and real-world interactions. You will partner cross-functionally to embed safety into the product experience and champion inclusive, survivor-informed approaches to platform safety.

What You'll Do

  • Design and evolve enforcement policies that protect members from harm while honouring consent, freedom of expression, and community diversity.
  • Build and maintain scalable systems for reporting, moderation, and safety signals in collaboration with Product and Engineering.
  • Partner with GRC to provide Support with clear guidance for case handling, escalation, and appeals.
  • Lead the development and launch of a member-facing Safety Portal that centralizes policies, reporting options, and safety education.
  • Translate legal and regulatory obligations (e.g., NCII, age verification, online safety laws) into actionable product and policy changes.
  • Partner with Legal and GRC to create enforcement protocols that are audit-ready and aligned with global compliance expectations.
  • Analyse safety trends, appeal data, and harm signals to inform detection systems, policy updates, and prioritisation.
  • Own cross-functional response plans for high-severity safety incidents—including IRL event harm, NCII, or coordinated abuse.
  • Champion inclusive, survivor-informed, and trauma-aware approaches to platform safety.
  • Represent Trust & Safety internally, advocating for member protection and platform integrity in all roadmap discussions.

What We're Looking For

  • Experience developing or enforcing policies that address online harm, abuse, or platform safety.
  • A strong understanding of how to balance member safety, product integrity, and freedom of expression.
  • Comfort working across disciplines—especially with Legal, Engineering, Support, GRC, and Product teams.
  • The ability to think in systems: connecting policies, tooling, and detection into scalable workflows.
  • A deep respect for consent, inclusion, and emotional nuance in how safety is defined and enforced.
  • Passion about building safer, more inclusive platforms and seeing trust as a product feature, not just a function.
  • Experience working on or around community guidelines, online safety, platform integrity, or harm reduction.
  • Comfort making principled decisions in ambiguous or high-stakes situations, especially when different risks are in tension.
  • Collaborated across functions—like Legal, Product, Support, GRC, or Engineering—to design or improve policies, processes, or tooling.

Nice to Have

  • Experience addressing intimate harms—like image-based abuse or NCII—and understand how to design systems that respond with care.
  • Curiosity about emerging online safety laws (like the UK’s OSA or the EU’s DSA) and how they intersect with privacy, consent, and exploration.
  • Worked on age or identity experiences that balance protection with autonomy.
  • Thought about what it means to feel safe not just online, but in shared spaces—like meetups, events, or communities.
  • Contributed to safety or integrity work that’s transparent, accessible, and human—like a community guide, appeals process, or public safety page.

Benefits & Compensation

  • Compensation: £65,000 - £85,000 GBP
  • Flexible working hours
  • Unlimited paid time off
  • Fully remote working situation
  • GBP £3k equipment and home office budget
  • Learning & development budget
  • On demand therapy sessions and mental health support via Spill
  • In-person meet ups

Work Mode

This is a fully remote, global position.

Feeld promotes open-mindedness, inclusion, diversity and kindness. We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, neurodivergence, national origin, disability (seen or unseen) or any confluence of intersectional identities.

Required Skills
Trust & SafetyCybersecurityIncident ResponseRisk ManagementPolicy DevelopmentComplianceData PrivacyInvestigationsStakeholder ManagementAnalytical SkillsRegulatory FrameworksContent ModerationUser Safety
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About company
Feeld

Feeld is building an inclusive, human-centered product for sexuality and relationships.

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Job Details
Category security
Posted 8 months ago