BitGo Trust Company is hiring a Trust Officer to join our team in Sioux Falls, SD. This role is critical to our mission, blending client onboarding, KYC/AML review, and trust account administration. You will play a central part in ensuring clients are onboarded efficiently and in full compliance with regulatory standards, directly reporting to the Director of Trust Administration.
What You'll Do
- Manage and oversee the full lifecycle of trust accounts under administration, from onboarding through termination.
- Perform client onboarding reviews (KYC), including identity/document verification, adverse media and sanctions screening, and risk-based assessments.
- Serve as a key contributor in the account acceptance process, ensuring all new clients meet internal and regulatory standards prior to opening.
- Collaborate with Compliance, Legal, and Risk teams to ensure adherence to AML, BSA, and trust company policies during onboarding and account maintenance.
- Maintain strong client relationships by providing responsive service, answering questions, and proactively addressing client needs.
- Participate in trust distributions, review of trust documents, and implementation of account-specific instructions.
- Perform annual and periodic trust account reviews to ensure compliance, documentation accuracy, and service consistency.
- Maintain up-to-date knowledge of applicable laws, trust regulations, and BitGo products and services.
- Escalate unusual account activity, complex asset types, or document deficiencies to internal stakeholders for review and resolution.
What We're Looking For
- Bachelor’s Degree.
- 4+ years of client-facing experience.
- 1+ years in trust administration, wealth management, or financial services.
- Experience conducting KYC reviews and onboarding high-net-worth or institutional clients.
- Working knowledge of regulatory frameworks (BSA/AML, CIP, FATF guidance) and trust acceptance principles.
- Highly effective verbal and written communication skills, including ability to explain complex trust concepts.
- Strong attention to detail and proficiency with spreadsheets, document review tools, and onboarding platforms.
- Proven ability to manage multiple client relationships with urgency, care, and accountability.
- Comfort working in a digital-first, fast-paced environment with evolving regulatory expectations.
Nice to Have
- An advanced degree or certification.
Team & Environment
You will report directly to the Director of Trust Administration and join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. Cryptocurrencies are a disruptive change to financial services; you'll be part of the team transforming investing.
Benefits & Compensation
- Competitive base salary, bonus and stock options.
- 100% company paid health insurance for employee, partner and dependents.
- Up to 4% 401k company match.
- Paid parental leave and paid vacation.
- Free custom lunches, dinners and snacks.
- Computer equipment and workplace furniture to suit your needs.
- Great colleagues and inspiring startup environment.
Work Mode
This is an onsite position based in our Sioux Falls, SD office.
BitGo is an equal opportunity employer.
