Responsibilities
- Evaluate and respond to caregiver messages and calls with clinical support
- Address both urgent and non-urgent parent inquiries via text, phone, images, or video
- Assess pediatric cases and recommend appropriate next steps
- Coordinate with the on-call primary care provider as needed
- Engage in knowledge sharing and collaboration with team members
- Record immunization histories for incoming patients
- Develop catch-up vaccination plans for patients who are behind schedule
- Upload clinical documents and lab results from external referral sources
- Complete necessary administrative tasks as assigned
Benefits
- Competitive hourly compensation
- Supportive and skilled coworkers
- Highly satisfied patient families
- Paid time off
Compensation
Competitive hourly pay
Work Arrangement
Remote (Worldwide)
Team
Collaborative and learning-focused environment with engaged colleagues
Other
- Schedule includes evening and weekend availability (~10-15 hours total within these times)
- Weekday shifts: 5:00 PM – 8:00 PM
- Weekend shifts: 8:00 AM – 8:00 PM
- Hours are adjustable and not strictly fixed
- Open to remote candidates outside Austin, TX
- Additional hires planned soon despite recent staffing
- Early applications encouraged for faster consideration
