Central Bank is seeking a Treasury Management Business Banking Manager to lead and develop a team of specialists who support commercial clients, business deposits, lending coordination, and Treasury Management services. This role is critical for ensuring consistent, high-quality client service and operational excellence through effective collaboration with Commercial Lending, Treasury Management Officers, and Operations.

What You'll Do

Oversee daily servicing of commercial and business clients, including deposit accounts, lending coordination, and treasury management solutions.
Ensure consistent delivery of high-quality service aligned with Bank standards and serve as the escalation point for complex customer issues.
Coordinate resolution of deposit, loan, and credit servicing matters with Commercial Lenders and Operations.
Monitor service performance metrics and client feedback to identify improvement opportunities and support proactive client engagement.
Oversee implementation, onboarding, and servicing of Treasury Management products, including ACH, wire transfers, sweeps, positive pay, remote deposit capture, business online banking, and bill pay.
Ensure proper documentation, agreements, and internal approvals are completed prior to product activation.
Partner with Treasury Management Officers on technical consultations and joint sales efforts, and ensure team members provide client education on fraud prevention and cybersecurity.
Monitor treasury product utilization and operational performance indicators, and coordinate team workflow and workload balancing.
Review documentation quality, account maintenance accuracy, and adherence to internal procedures.
Identify process inefficiencies and implement workflow improvements to enhance accuracy and turnaround times.
Ensure compliance with Bank policies, regulatory requirements, and internal controls related to business deposits and treasury services.
Oversee fraud monitoring practices and review exception reports to ensure timely resolution of operational discrepancies.
Maintain audit readiness and participate in internal audits, compliance reviews, and regulatory examinations.
Act as liaison between Business Banking, Treasury Management, Commercial Lending, IT, and Operations teams.
Track departmental productivity, efficiency metrics, and service performance for reporting to senior leadership.
Contribute to strategic planning efforts related to commercial and treasury growth.

What We're Looking For

Bachelor’s degree required or equivalent work experience.
Minimum of six (6) years of experience in similar job duties.

Nice to Have

Minimum of two (2) years of leadership or supervisory experience.
Progressive banking experience in business banking, commercial servicing, or Treasury Management.
Strong experience with Fiserv Business Online Banking and preferably Fiserv Create Digital.
Strong experience with the Fiserv Precision core banking system.
Experience with Centrix Positive Pay.

Technical Stack

Fiserv Business Online Banking
Fiserv Create Digital
Fiserv Precision core banking system
Centrix Positive Pay

Team & Environment

This role leads a team of Treasury Management Business Account Specialists.

Central Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law.