About the Role
This position is responsible for managing daily transcription operations, supervising remote staff, and maintaining high standards of data integrity and turnaround times.
Responsibilities
- Lead daily operations for transcription teams handling large volumes of audio content
- Monitor quality assurance metrics and implement corrective actions when needed
- Coordinate with project leads to meet deadlines and adjust staffing as required
- Train and support remote transcriptionists to ensure adherence to guidelines
- Develop and refine standard operating procedures for transcription workflows
- Track performance using operational dashboards and reporting tools
- Identify bottlenecks in production and recommend process improvements
- Ensure compliance with data privacy and security protocols
- Manage escalations from clients or internal stakeholders
- Maintain documentation for all operational processes and team guidelines
- Oversee onboarding for new transcription team members
- Conduct regular performance reviews for remote staff
- Optimize resource allocation based on project demand forecasts
- Facilitate communication between technical teams and transcription staff
- Implement feedback loops to improve transcription accuracy
- Support integration of new tools or platforms into existing workflows
- Ensure consistent application of style and formatting standards
- Respond to urgent production issues outside standard business hours
- Prepare weekly summaries of team performance and output metrics
- Collaborate with quality assurance to audit random samples of transcribed content
- Maintain version control for all process documentation
- Troubleshoot technical issues affecting transcription platforms
- Escalate systemic problems to senior management promptly
- Promote a culture of accountability and continuous improvement
- Ensure all team members follow established escalation protocols
Nice to Have
- Experience managing teams in the language services or data annotation sector
- Background in linguistics, communications, or related disciplines
- Familiarity with AI or machine learning data pipelines
- Knowledge of HIPAA or other regulatory compliance frameworks
- Experience using Jira, Asana, or similar project tracking systems
- Prior work with real-time transcription platforms
- Understanding of phonetics or speech recognition systems
Compensation
Hourly rate commensurate with experience
Work Arrangement
Remote position with flexible hours
Team
Part of a distributed team focused on data quality and process efficiency
About the Role
This contract position plays a central role in ensuring the smooth execution of transcription workflows. The manager will supervise remote team members, enforce quality standards, and act as the primary point of contact for operational issues. Success in this role requires strong organizational skills, clear communication, and a focus on continuous process refinement.
What We Value
We prioritize accuracy, responsiveness, and adaptability. Candidates should demonstrate a history of improving team performance and maintaining consistency under pressure. A proactive approach to problem-solving and a commitment to data integrity are essential.
Not available for this role
