This role is responsible for the administration, maintenance, and continuous improvement of the organization’s Learning Management System (LMS), currently Saba/Cornerstone. The administrator ensures seamless training operations by managing course content, user accounts, system updates, and integration initiatives across departments.
Key Responsibilities
- Administer and optimize the LMS platform, including setup, configuration, testing, and ongoing support for learners and internal teams
- Lead the evaluation, selection, and implementation of a new LMS, including integration planning and vendor coordination
- Ensure data integrity by maintaining accurate training records, user enrollments, and completion tracking across systems
- Generate and analyze training metrics, usage reports, and assessment data to identify trends and inform program improvements
- Support audit readiness by maintaining documentation, responding to internal and external audit requests, and serving as the primary contact for compliance reviews
- Coordinate training operations, including learning calendars, vendor course management, and communication workflows
- Develop and maintain internal documentation, job aids, and process guides for training systems and procedures
- Collaborate with vendors, content providers, and business units to align learning initiatives with organizational goals
- Lead quality assurance for training materials and documentation, ensuring accuracy and consistency
- Stay current with advancements in learning technology and recommend innovations to improve system performance and user experience
Qualifications
- Bachelor’s degree in Business, Human Resources, Education, Technology, or a related field, or equivalent professional experience
- Minimum of 3 years of experience as an LMS administrator, with at least 1 year specifically on Saba or Cornerstone platforms
- Proven experience in evaluating, recommending, and deploying a new LMS solution
- Strong proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, OneNote, and Planner
- Experience supporting training reporting, audits, and project management in a corporate environment
- Exceptional attention to detail, organizational skills, and commitment to data accuracy
- Strong written and verbal communication skills, with the ability to explain technical processes clearly to non-technical audiences
- Ability to manage multiple projects simultaneously and meet compliance-driven deadlines
- Willingness to travel quarterly to Pennsylvania or Michigan for in-person training team meetings
