Standard Chartered is looking for a Training Manager to design, build, and deliver high-impact learning programmes within the Wealth and Retail Banking Client Care Centre. You will be responsible for building strong training frameworks, coaching a skilled training team, and ensuring all learning initiatives directly enhance service quality, operational accuracy, and business results.
What You'll Do
- Design and deliver end-to-end training programmes aligned with business priorities.
- Lead and develop a team of trainers, setting clear expectations and quality standards.
- Build training frameworks that reduce complaints, improve accuracy, and strengthen service delivery.
- Create targeted learning content informed by error trends, client feedback, and operational insights.
- Use simulations, role play, and practical learning environments to reinforce capability.
- Ensure all training deliverables are executed efficiently and to a high standard.
- Partner with operations, quality teams, and leaders to align learning with business needs.
- Use data, analytics, and management information to measure training effectiveness.
- Identify opportunities to improve efficiency and support sustainable cost outcomes.
- Drive continuous improvement across training processes, tools, and content.
What We're Looking For
- Graduate degree or equivalent professional experience.
- Certified Trainer with demonstrated delivery and facilitation skills.
- Fluency in Arabic and English language is required.
- Proven experience in training, learning, or capability development roles.
- Strong people management and stakeholder engagement skills.
- Excellent facilitation, communication, and presentation capability.
- Ability to turn data into clear, actionable insights for performance improvement.
- Experience designing training frameworks, content, and structured learning journeys.
- Skilled at managing multiple priorities in a fast-paced environment.
- Strong collaboration skills with a focus on quality and measurable outcomes.
Nice to Have
- Relevant experience across sales, service, or training environments.
- Understanding of learning principles and instructional design.
Team & Environment
This role is part of Wealth and Retail Banking (WRB), working within the Client Care Centre.
Benefits & Compensation
- Competitive salary and benefits to support mental, physical, financial, and social wellbeing.
At Standard Chartered, we do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. We never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. We are better together; we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
