Torrid is hiring a Torrid Careers - Manager, Store Systems

Torrid is looking for a Manager, Store Systems to lead the technology that powers our retail stores. You’ll be responsible for the planning, implementation, support, and optimization of all in-store systems, including point-of-sale, back-office tools, and store networks, ensuring they meet business needs and compliance standards.

What You'll Do

• Lead store technology projects, system upgrades, and rollouts, ensuring timelines, budgets, and quality standards are met.
• Oversee the design, deployment, and maintenance of in-store systems including POS, mobile POS, Omni-Channel Fulfillment, inventory management, and RFID.
• Collaborate with IT leadership to schedule resources and define project milestones.
• Work closely with Store Operations, Loss Prevention, Customer Service, Marketing, and eCommerce teams to implement effective solutions.
• Evaluate and recommend new technologies to improve store efficiency, customer experience, and employee productivity.
• Ensure store systems meet PCI-DSS and other compliance standards and work with InfoSec to address risks.
• Monitor and control project scope, budget, timeline, risks, and issues.
• Comply with and demonstrate knowledge of Systems Development Life Cycle methodology (Waterfall/agile).
• Complete administrative tasks, such as time, invoice, and use access approval.
• Manage relationships with vendors and service providers for store systems hardware and software.
• Assign internal project resources and manage direct reports.
• Set performance targets and monitor progress against agreed criteria.
• Allocate resources to support projects, enhancements, and defect remediation.
• Ensure a business perspective on integrating new technical capabilities, including deployment planning.
• Use key performance indicators (KPIs) to monitor performance and identify opportunities for improvement.

What We're Looking For

• Bachelor's degree in Information Systems, Business Management, Computer Science, or a related field.
• 7+ years of IT experience in retail technology.
• 5+ years managing Oracle Xstore POS and XOCS.
• Deep knowledge in developing POS/Client Server applications using JAVA, JavaScript, AJAX, HTML, J2EE, JSP, Servlets, SQL, RMI, XML and OOPs methodology.
• Experience with RESTful Web Services and SOAP.
• Server Software knowledge in Webspace, Apache, Windows 2000, Unix (AIX or other), Linux and other Java application servers.
• Experience managing and leading an IT team, and developing/managing operational and project budgets.
• Experience managing projects utilizing agile methodology.
• Experience managing software and hardware rollouts across multiple locations.
• Experience meeting aggressive targets with streamlined processes and innovative methods.

Nice to Have

• Experience integrating POS systems with Oracle Retail ERP, eCommerce, and loyalty systems.

Technical Stack

• Oracle Xstore POS, Oracle XOCS, Oracle Retail ERP
• JAVA, JavaScript, AJAX, HTML, J2EE, JSP, Servlets, SQL, RMI, XML
• RESTful Web Services, SOAP
• Webspace, Apache, Windows 2000, Unix (AIX or other), Linux

Team & Environment

You will manage direct reports and internal project resources, reporting to IT leadership.

Benefits & Compensation

• Compensation range: $132,850-$170k
• Competitive compensation and potential to earn company performance-based bonuses.
• 401k with company matching contribution.
• Comprehensive wellness package including medical, dental, vision, and Flexible Spending Account.
• Generous 50% employee discount and access to employee-only sales.
• Paid volunteer time: up to 32 hours annually.
• Tuition reimbursement program.
• Employee Assistance Program (EAP) for legal financial consultations, mental health services and more.
• Discounts on cell phones, computer purchases, entertainment tickets and more.
• Pet insurance.

Company Culture

Torrid is committed to cultivating a welcoming, inclusive, and diverse culture driven by open dialogue, empowerment, and development. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. This is a culture where people are accepted and encouraged to be who they are. You’ll work and learn alongside industry-leading executives while making an impact, be challenged, and grow, with opportunity for upward mobility available at all levels.

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.