IAA Holdings, LLC (IAA) seeks a detail-oriented Title Service Representative to join our team. In this role, you will be responsible for securing all necessary documents to transfer vehicle title ownership, ensuring compliance with state and buyer requirements while providing exceptional support.
What You'll Do
- Review and process documentation for insurance and remarketing customers.
- Process incoming salvage titles from multiple states and set them for sale.
- Keep up-to-date on title regulations and maintain knowledge of current title/salvage laws.
- Provide excellent customer service and support by offering solutions and timely responses through mail, email, telephone, and direct contact.
- Review and enter title work for all customers and complete applications to transfer title ownership.
- Enter information from titles received from the state into the IAA operating system.
- Respond to customer questions, complaints, and requests, resolving problems encountered in the effort to transfer title ownership.
- Perform word processing assignments, filing, and related clerical duties.
- Assist with other office functions as needed.
- Protect and preserve confidential, personal customer information and adhere to records retention policies.
- Develop employees as part of a progression plan and maintain a culture of responsibility, accountability, integrity, and execution.
What We're Looking For
- Proficiency in MS Office Suite: Outlook, Word, Excel, PowerPoint.
Nice to Have
- 1-2 years of State or National title processing experience.
- Previous knowledge in title and salvage title requirements.
- Experience maintaining customer databases.
Technical Stack
- MS Office Suite (Outlook, Word, Excel, PowerPoint)
- IAA operating system
Team & Environment
You will follow well-established procedures under the close direction of a supervisor and report to a Supervisor or Manager.
Benefits & Compensation
- Medical, dental, vision, and basic life insurance.
- 401k plan with company match (100% for first 4% contributed).
- 15 days of PTO each year.
Work Mode
This is an onsite role located in a typical field office environment.
IAA Holdings, LLC (IAA) is an equal opportunity employer.
