First American is looking for a Title Coordinator to join our team. In this remote role, you will coordinate the completion of the title process by working with multiple internal and external parties. You'll be responsible for monitoring workflow from searchers and vendors and managing the intake and progress of multi-site projects.
What You'll Do
- Research incoming order requests and provide accurate, detailed ordering instructions.
- Respond to internal customer and vendor requests primarily through email.
- Update file status within company and/or client systems.
- Develop strong relationships with vendors and internal stakeholders.
- Proactively communicate file status to appropriate personnel.
- Monitor processes, resolve issues to achieve SLAs, and report issues to stakeholders.
- Escalate complex title issues to your manager as needed.
- Facilitate vendor on-boarding.
- Implement best practices, develop performance standards, policies, and procedures.
- Analyze vendor performance, identify trends, and take corrective action.
- Act as a liaison between vendor partners and the company to resolve service delivery issues.
- Manage a wide range of vendor management programs and projects.
- Review and validate the accuracy of data in order requests, production reports, and internal systems.
- Verify file completeness, obtain outstanding title documents, and approve completed files.
- Perform special projects and assist with title production and settlement services preparation.
What We're Looking For
- Bachelor's degree or equivalent combination of education and experience.
- 3+ years of directly related experience in Project Management, Account Management, and Vendor Network Management.
- Demonstrated success in establishing, leading, and maintaining effective working relationships.
- Proficient MS Office skill set.
- Excellent verbal and written communication skills.
- Strong attention to detail, problem-solving, and organizational skills.
- Ability to always maintain professionalism and a positive service attitude.
- Working knowledge of company and/or client operating systems.
Technical Stack
- MS Office
Benefits & Compensation
- Hourly compensation: $19.82 - $26.43
- Medical, dental, vision, 401k, PTO/paid sick leave
- Employee stock purchase plan
Work Mode
This is a fully remote position.
First American is an equal opportunity employer in every sense of the term.
