PerfectServe is hiring a Tier 1 Support Specialist to join our mission-driven team transforming healthcare communication. In this remote role, you will be the first point of contact, providing critical support and education to physicians, nurses, and system administrators using our platform.
What You'll Do
- Field incoming client communications via phone, chat, and online customer portal.
- Train end users on how best to use PerfectServe’s phone, mobile, and web applications.
- Own basic-to-advanced troubleshooting efforts related to message delivery and content; identify root cause(s) and make configuration changes.
- Consult, design, configure, and deploy custom applications leveraging best practices to meet user workflow needs.
- Build and revise new user accounts based on established standards.
- Help end-users administer their PerfectServe applications.
- Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues.
- Collaborate with other PerfectServe teams, including customer success and technical teams, on escalated issues.
What We're Looking For
- Willingness and excitement to work evenings, overnights, and/or weekends.
- Ability to work some holidays.
- Strong technical aptitude and excellent analytical and troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and successfully prioritize competing tasks.
- High customer empathy and exceptional customer service skills.
- Access to high-speed internet.
- Located within the United States.
- Must have acute hearing ability and be able to speak English.
- Must have the ability to perform repetitive hand motions.
- Able to start in February 2026.
Team & Environment
You will be part of a 24/7/365 support team at a company that values growth, transparency, and innovation.
Benefits & Compensation
- Compensation: $19/hour
- Remote-first work environment.
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K with match and immediate vesting.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy.
- Internal Advancement Opportunities.
Work Mode
This is a fully remote position open to candidates located within the United States.
PerfectServe is an equal opportunity employer.
