Nagwa is looking for a Telesales Specialist to generate sales revenue by making outbound calls to potential customers. In this role, you will promote and sell Nagwa services over the phone, providing excellent customer service and meeting sales targets.
What You'll Do
- Conduct outbound calls to prospective customers from a provided list or database to introduce and promote Nagwa services with the goal of generating sales.
- Engage customers in conversation to understand their needs, preferences, and purchasing requirements.
- Provide accurate and detailed information about Nagwa services, benefits, pricing, and any promotional offers to identify new opportunities and to increase profit margins.
- Answer customer questions, address concerns or objections, and provide appropriate solutions or alternatives in a professional and prompt manner.
- Utilize effective sales techniques, such as building rapport, highlighting product advantages, and overcoming objections, to persuade customers and close sales.
- Execute the full sales cycle to ensure the efficiency of our sales operations.
- Record and update customer information, interactions, and sales details in a CRM system or database accurately and in a timely manner.
- Follow up with customers to ensure their satisfaction, resolve any issues, and encourage repeat business.
- Maintain a high level of product knowledge to effectively communicate product features, benefits, and competitive advantages.
- Adhere to company policies, procedures, and sales scripts to ensure consistent messaging and branding.
What We're Looking For
- Bachelor's degree in any field
- 1+ year of relevant experience
- Proficient in Arabic
- Proficient in English
- Excellent verbal and interpersonal communication skills
- Customer service oriented
- Self-driven, dynamic, and proactive
- High computer literacy and ability to learn new software
