Responsibilities
- Troubleshoot Layer 1 and layer 2 circuit issues
- Work with CLEC’s and ILEC’s to manage tickets and troubleshoot transport and layer 2 issues
- Engage and troubleshoot with vendors on hardware and software related issues
- Manage customer trouble tickets through our ticketing system
- Troubleshoot with customers and vendors via phone, email, and chat to resolve service issues
- Provide detailed and timely ticket updates
- Experience with network monitoring tools and systems is a plus
- Experience with SD-WAN technologies (Velo) is a plus
- Work in a 24*7*365 shift operation environment to provide an exceptional customer experience
- Router (Cisco, Adtran, Juniper) experience
- General knowledge of Firewalls, Fortinet and Meraki
Requirements
- Troubleshooting skills
- Experience with routers (Cisco, Adtran, Juniper)
- General knowledge of firewalls
Nice to Have
- Experience with network monitoring tools
- Experience with SD-WAN technologies
- Shift work experience
Work Arrangement
On-site
