Responsibilities
- Build and maintain strong, long-lasting relationships with assigned digital clients, consistently holding yourself to the highest standards of service.
- Support account retention and help identify opportunities for account growth.
- Respond with agility and accuracy to client needs and issues, collaborating with internal stakeholders to deliver timely solutions.
- Monitor client satisfaction and engagement through regular interactions with clients and engineering teams, proactively identifying and addressing potential challenges.
- Efficiently prioritize your time to align with essential client goals and activities.
Requirements
- 5–6 years of experience in an Account Management role, ideally within the tech sector.
- Experience in tech services is a strong advantage.
- Proven ability to manage multiple client accounts simultaneously while maintaining a high quality of service.
- Strong communication and interpersonal skills, with the ability to build trust with both client stakeholders and engineering teams.
- A commercial mindset with experience managing revenue, identifying growth opportunities, and supporting retention.
- Comfortable working in a fast-paced, distributed, and international environment.
- Proactive, detail-oriented, and solution-driven approach to challenges.
- Experience with CRM tools (Hubspot is a plus) and account reporting.
Nice to Have
- Background in financial services, healthcare, or energy sectors.
- Experience managing enterprise clients.
Benefits
- 100% Remote Work
- WFH allowance: Monthly payment as financial support for remote working.
- Career Growth: We have established a career development program accessible for all employees with a 360º feedback that will help us to guide you in your career progression.
- Training: For Tech training at Zartis, you have time allocated during the week at your disposal. You can request from a variety of options, such as online courses (from Pluralsight and Educative.io, for example), English classes, books, conferences, and events.
- Mentoring Program: You can become a mentor in Zartis or you can receive mentorship, or both.
- Zartis Wellbeing Hub (Kara Connect): A platform that provides sessions with a range of specialists, including mental health professionals, nutritionists, physiotherapists, fitness coaches, and webinars with such professionals as well.
- Multicultural working environment: We organize tech events, webinars, parties, and activities to do online team-building games and contests.
Work Arrangement
Remote (Worldwide)
Additional Information
- language requirements: null
- travel: null
- hours: null
- shifts: null
- equipment: null
- clearance: null
- background checks: null
- contract duration: null
- probation: null
- relocation: null
- training: null
