Flourish Research is hiring a Telechat or Phone Chat Suppport ( Remote )

As a Telechat/Phone Chat Support Specialist, you'll be our frontline hero, connecting with clients through phone and chat platforms. Your mission? To be the ultimate problem-solver and first point of contact, delivering customer service that turns inquiries into awesome experiences. **Key Responsibilities:** - Fielding phone and chat inquiries about our market research products and services - Diving deep into customer issues and resolving them with lightning-fast precision - Generating killer sales leads and setting up appointments for our sales team - Keeping our CRM system razor-sharp with meticulous records of every customer interaction - Working hand-in-hand with teammates to continuously level up our processes and customer experience - Staying on the cutting edge of product knowledge, industry trends, and market shifts - Maintaining ironclad customer confidentiality while following company policies to the letter **Requirements:** - High school diploma (minimum); college degree? Even better - At least 2 years of customer support experience, with bonus points for remote work expertise - Communication skills that could charm the socks off anyone - The superpower to juggle multiple tasks without breaking a sweat - Ninja-level problem-solving skills and an eye for the tiniest details - Tech-savvy proficiency in CRM systems, Microsoft Office, and related software - Flexibility to occasionally rock some evening or weekend shifts to keep our customers happy Compensation Range: $78K - $87K