Tietoevry is looking for a Telco Engineer (m/f/d) to join our Tieto Tech Consulting team. You will deliver network support and fraud prevention services for our global telecom client, BICS, within a dynamic telecommunications environment.
What You'll Do
- Provide L1 network support activities for voice and mobile services 24x7
- Ensure re-active repair activities with customers, suppliers and third parties worldwide
- Monitor and investigate fraud events generated by internal tools to identify root cause and take resolution measures
- Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
- Communicate with customers and suppliers to guarantee customer complaints resolution within SLA
What We're Looking For
- Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
- 3+ years of experience in the operation of mobile or fixed networks as an engineer
- Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
- Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
- Knowledge of Network KPIs, analysis of statistics and reports
- Good written and spoken English
Nice to Have
- Knowledge of the fraud prevention domain and the wholesale telecom business
Team & Environment
You will be part of the Tieto-BICS team, which has been growing since 2010.
Benefits & Compensation
- Professional growth and meaningful projects
- Open culture and outstanding work-life balance
- Flexible hybrid work model
- Opportunity to create the future of a growing sector
- Culture of curiosity and continuous learning
Work Mode
This role follows a hybrid work model.
Tietoevry is an equal opportunity employer.
