Convz Limited is hiring an On-Site Technology Support Specialist I to support daily IT operations and ensure a reliable technology experience for employees. You'll provide hands-on support for devices, audio-visual tools, and workplace systems while delivering excellent customer service at an assigned location.
What You'll Do
- Provide daily troubleshooting support for PCs, Macs, software applications, AV tools, and network connectivity.
- Manage ServiceNow tickets by prioritizing requests, meeting SLAs, and ensuring timely resolution.
- Perform IT asset management including shipping, receiving, tracking, and lifecycle management.
- Support meetings and events with AV setup, on-site assistance, and occasional off-site coverage.
- Deliver VIP/white-glove support and remote-hands assistance as needed.
- Document issues and solutions to support continuous improvement.
What We're Looking For
- Experience supporting Windows, macOS, and Microsoft applications including Outlook, Teams, OneDrive, and Office 365.
- Ability to troubleshoot AV systems including Surface Hubs, Crestron, and Microsoft Teams Rooms.
- Strong customer service, communication, and time-management skills.
- Ability to multitask in a fast-paced, on-site support environment.
- Experience providing hands-on technical support with enterprise hardware and software tools.
Technical Stack
- Operating Systems: Windows, macOS
- Microsoft Suite: Outlook, Teams, OneDrive, Office 365
- AV Systems: Surface Hubs, Crestron, Microsoft Teams Rooms, Barco ClickShare, Polycom, Cisco
- Tools: ServiceNow, Condeco
Benefits & Compensation
- Compensation: $30–$33 per hour.
- Opportunity to support enterprise-level IT environments.
- Exposure to a wide range of AV, collaboration, and network support technologies.
- Contract flexibility with growth potential.
- Build in-demand technical and customer-facing IT support skills.
- Strong opportunity for technical skill growth and long-term career development.
Work Mode
This role is fully onsite. Available locations include: Birmingham, Alabama; Phoenix, Arizona; Tucson, Arizona; Rogers, Arkansas; Irvine, California; San Diego, California; San Francisco, California; San Jose, California; Palo Alto, California; Sacramento, California; Denver, Colorado; Hartford, Connecticut; Stamford, Connecticut; Miami, Florida; Tampa, Florida; Orlando, Florida; Boca Raton, Florida; Honolulu, Hawaii; Indianapolis, Indiana; New Orleans, Louisiana; Detroit, Michigan; and Minneapolis, Minnesota.
YUPRO Placement is an equal opportunity employer.
