Abbott Laboratories, a global healthcare leader, is looking for a Technician I, Remote Care. In this call center-based role, you will exercise basic customer service and technical skills under close supervision to respond to inquiries and complaints regarding Abbott’s proprietary remote care products.
What You'll Do
- Answer technical and complaint inquiries by identifying and collecting information from callers using active, clear notetaking.
- Triage calls and seek guidance from other personnel for further assistance when appropriate.
- Provide product support topics including website navigation, mobile device support, telecommunication connectivity, information, set-up, and approved troubleshooting.
- Provide rotating after-hours, 'on call' support following outlined protocols.
- Consistently meet the department’s performance expectations.
- Complete required trainings and certifications.
- Comply with U.S. FDA regulations, other regulatory requirements, and Abbott company policies.
- Maintain professional, positive, and cooperative communications with all levels of employees, customers, contractors, and vendors.
- Perform other related duties and responsibilities as assigned. Overtime may be required.
What We're Looking For
- A high school diploma is required.
- Fully bilingual with verbal fluency in English and Spanish is required.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
- Ability to leverage and/or engage others to accomplish projects.
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
- Ability to multitask, including active notetaking while on calls and supporting multiple callers at a time.
- Ability to prioritize and meet deadlines in a timely manner.
- Strong organizational and follow-up skills, as well as attention to detail.
- Ability to maintain regular and predictable attendance.
Nice to Have
- Experience in a customer service, product support, IT, telecommunications, or related role.
- Medical device technical support experience.
- An associates and/or bachelor’s degree.
Team & Environment
You will work in a call center environment under close and direct supervision.
Benefits & Compensation
- Compensation: $12.97 – $24.63/hour
- Health Insurance (starting on Day 1 of employment)
- Savings Plan (401K) with company match
- Life insurance for you and your spouse/children
- Short Term Disability
- Long Term Disability
- Education Assistance
- Employee Assistance Program
- Vacation, Sick, Personal Days
- Career development with an international company
Work Mode
This is an onsite position located at Santana Industrial Park Interior Lot A, Road #2, Km 67.5 in Arecibo, Puerto Rico.
Abbott is an Equal Opportunity Employer, committed to employee diversity.
