Zscaler is hiring a Technical Writer for our Technical Publications department. In this role, you will translate complex technical information into clear, effective documentation and UI text. Based in San Jose, CA, this is a hybrid position requiring three days a week in the office, and you will report to the Manager, Technical Publications.
What You'll Do
- Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—for technical and non-technical audiences
- Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids
- Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy
- Drive user experience by establishing documentation standards, style guides, and terminology for consistency
- Lead and mentor the technical writing team while overseeing project scheduling and management
What We're Looking For
- U.S. citizen with 3+ years of technical writing experience
- Bachelor’s degree or equivalent in Communications, Technical Writing, or a related field
- Demonstrated leadership through mentoring and the ability to influence cross-functional teams
- Technical expertise in REST API documentation, with deep hands-on proficiency in OpenAPI Specification (Swagger) and JSON
- Advanced workflow management using JIRA and Confluence to track and deliver projects
- Strategic, audience-centric approach to content, written directly for the user's specific needs and technical level
Nice to Have
- Experience writing online help, knowledge base articles, and working in Agile environments
- Familiarity with network and/or cloud security, or web-based/mobile products
- Hands-on experience with HTML5 and CSS
Technical Stack
- OpenAPI Specification (Swagger)
- JSON
- JIRA
- Confluence
- HTML5
- CSS
Team & Environment
You will join the Technical Publications department, reporting to the Manager, Technical Publications.
Benefits & Compensation
- Salary range: $100,000—$125,000 USD
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Work Mode
This is a hybrid role based in San Jose, CA, requiring three days per week in the office.
Zscaler is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, genetic information, disability, protected veteran status, or any other characteristic protected by law.
