Healthcare Management Administrators (HMA) is hiring a Technical Writer II to support Project Phoenix, a multi-year initiative to modernize our claims processing capabilities. You will be responsible for developing and maintaining process documentation, SOPs, and training materials to support the transition to a new claims system.

What You'll Do

Develop, edit, and maintain process documentation, standard operating procedures (SOPs), process work instructions (PWIs), job aids, and training guides.
Collaborate with SMEs, Process Analysts, and Trainers to gather information and validate content accuracy.
Translate complex technical and operational concepts into clear, concise language suitable for diverse audiences.
Ensure documentation meets organizational standards for clarity, consistency, and compliance.
Support the creation of visual aids, diagrams, FAQs, and quick reference materials to enhance understanding and adoption.

What We're Looking For

Bachelor’s degree in English, Communications, Technical Communication, Computer Science, Engineering, or a related field
3-5+ years of experience creating technical documentation
Proven ability to translate complex technical concepts into clear, concise, user‑friendly content
Experience working closely with engineers, product managers, designers, and subject‑matter experts
Experience with markup languages (Markdown, HTML, XML)
Familiarity with version control systems (Git, GitHub, GitLab, Bitbucket)
Ability to read and understand technical specifications
Experience creating diagrams or visuals using tools like Visio, Lucidchart, Figma, or Draw.io
Understanding of content management systems (CMS) and structured authoring principles
Exceptional written communication and attention to detail
Strong interviewing and information‑gathering skills
Ability to manage multiple projects and deadlines
Comfortable working in fast‑paced or agile environments
Collaborative mindset with the ability to work cross‑functionally
Curiosity and willingness to learn new technologies

Technical Stack

Markup Languages: Markdown, HTML, XML
Version Control: Git, GitHub, GitLab, Bitbucket
Diagramming & Design: Visio, Lucidchart, Figma, Draw.io
Content Management Systems (CMS)

Team & Environment

You will collaborate with SMEs, Process Analysts, and Trainers.

Benefits & Compensation

Compensation: $37–$48 per hour
Flexibility to work schedules supporting all US time zones
Option to work remotely or from renovated office near Seattle with free parking, gym, and refreshments
Performance management program for career growth
In-person events including annual all hands, summer picnic, trivia night, and holiday party