NICE is seeking a seasoned Technical Writer to lead documentation initiatives across multiple product lines within the Actimize R&D division. This advanced individual contributor role requires strategic influence, including leading a small group of writers, managing content planning, and driving process improvements.
What You'll Do
- Own end-to-end documentation for complex enterprise software products.
- Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content.
- Create and maintain structured content including user guides, developer/API docs, and contextual help.
- Simplify complex concepts for diverse audiences including customers, support, and developers.
- Create and integrate visual aids and videos to enhance comprehension.
- Align deliverables with Agile sprints and release timelines.
- Provide editorial and mentoring support to other writers and content contributors.
- Champion best practices in technical communication and drive process efficiencies within the team.
- Use AI tools to enhance documentation quality, consistency, and process efficiency.
What We're Looking For
- 2-4 years of experience as a technical writer in an enterprise software development environment.
- Deep experience in Agile environments and topic-based authoring.
- Strong grasp of APIs and developer-centric documentation.
- Ability to learn complex technology and tools.
- Experience creating clear and structured guides for different audiences, including developers.
- Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence).
- Experience creating videos for technical documentation.
- Passionate about quality, great communication skills, and excellent teamwork capabilities.
- Excellent problem-solving and decision-making skills.
- Familiarity with AI/Agentic AI concepts and AI-assisted writing tools.
Nice to Have
- Experience with Mimic or Camtasia for video creation is an advantage.
Technical Stack
- Madcap Flare, Git, JIRA, Confluence, Mimic, Camtasia, AI-assisted writing tools
Team & Environment
You will be an advanced individual contributor role within NiCE Actimize R&D, reporting to a Tech Manager of Technical Writing for Actimize, and will lead a small group of writers.
Benefits & Compensation
- Internal career opportunities across multiple roles, disciplines, domains, and locations.
Work Mode
This position offers a hybrid work arrangement.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
