NMI is hiring a Technical Training Support Specialist- Pacific Hours

Technical Learning Enhancement Specialist - Pacific Time Zone Reports to: Support Team Leadership Location: Remote United States Compensation: $60,000 - $70,000 base with Additional Performance Incentives *Candidate must be prepared to operate within Pacific Time Working Hours* Company Overview: Huntress is a distributed, global cybersecurity organization dedicated to democratizing advanced security solutions. Founded by ex-NSA cyber professionals in 2015, the company provides enterprise-grade protection for businesses of all sizes through innovative technology and comprehensive service integration. With protection spanning 4M+ endpoints and 7M+ digital identities worldwide, Huntress empowers under-resourced IT teams with robust, proactive security strategies. Role Objectives: As a Training Enhancement Specialist, you will drive curriculum development for the support team, focusing on comprehensive skill advancement through structured learning experiences. Your primary mission involves creating, implementing, and measuring training programs that elevate technical expertise, troubleshooting capabilities, and communication proficiencies across the organization. Primary Responsibilities: - Collaborate with Training Leadership to design targeted learning initiatives - Identify skill development opportunities within support teams - Develop and assess training program effectiveness - Maintain comprehensive training documentation and learning transcripts - Serve as primary onboarding contact for new support team members - Generate and update knowledge base materials - Support knowledge content creation and refinement - Demonstrate autonomous work capabilities with exceptional attention to detail - Provide occasional cross-timezone training support - Maintain adaptable approach to organizational priorities - Allocate up to 10% working hours for global team interactions - Collaborate with subject matter experts - Assist with ticket quality assurance processes - Provide supplemental queue support as needed Candidate Profile: - Demonstrated technical support expertise - Self-motivated with strong independent and collaborative work skills - Outstanding presentation and virtual facilitation capabilities - Passion for continuous learning - Exceptional written and verbal communication skills - Learning Management System familiarity preferred Organizational Benefits: - Fully remote work environment - Comprehensive paid time off policy - Extensive parental leave - Competitive healthcare packages - 401(k) with guaranteed employer contribution - Insurance offerings - Employee stock options - Home office setup reimbursement - Professional development funding - Monthly digital expense allowance - Professional coaching access Huntress is committed to cultivating an inclusive workplace celebrating individual uniqueness and potential. We welcome diverse talent and maintain non-discriminatory hiring practices. Accommodation requests can be directed to [email protected].