United States Remote (Global) Full-time

Rockefeller Philanthropy Advisors is hiring a Technical Trainer - Technical Writer - SBG

About the Role

Rockefeller Philanthropy Advisors is looking for a Technical Trainer - Technical Writer to play a key role in our dynamic IT and cybersecurity environment. You will be responsible for developing and delivering high-quality training programs and creating clear, user-friendly documentation and materials.

What You'll Do

  • Develop, coordinate, and deliver instructor-led and virtual training sessions on IT systems, software, hardware, and networks.
  • Present complex technical concepts accessibly for audiences with varied skill levels.
  • Utilize diverse training tools and media formats, including slide decks, e-learning platforms, videos, and interactive demos.
  • Create and maintain course materials, manuals, user guides, job aids, and Knowledge Base articles.
  • Assess and improve training effectiveness based on participant feedback.
  • Collaborate with IT and project teams to identify training needs and update documentation.
  • Assist in editing and maintaining government-required security and compliance documentation.
  • Ensure accuracy of Knowledge Base articles in ServiceNow to support incident resolution.
  • Comply with relevant security and privacy standards such as HIPAA, FedRAMP, and NIST 800-53.

What We're Looking For

  • Minimum 5 years of experience delivering IT-related training programs covering hardware, software, systems, and network operations.
  • Proficiency with training and presentation tools such as PowerPoint, LMS platforms, and video conferencing software.
  • Strong public speaking, interpersonal, verbal, and written communication skills.
  • Solid organizational and planning capabilities with the ability to work independently and collaboratively.
  • Associate degree or a 2-year technical program in Computer Science or relevant field, or 4 additional years of relevant experience in lieu of formal education.
  • Willingness to travel up to 25% as required.

Nice to Have

  • Familiarity with adult learning principles, instructional design, and curriculum development.
  • Experience in Help Desk or IT support roles.

Technical Stack

  • ServiceNow

Team & Environment

You'll collaborate across teams and with IT and project teams in a supportive work environment.

Benefits & Compensation

  • Fully remote work opportunity with flexible scheduling.
  • Competitive salary aligned with experience.
  • Supportive work environment within a leading IT and cybersecurity contractor.
  • Opportunities for professional development and training.
  • Compliance with government contractor standards including security and privacy protocols.
  • Accommodation available for applicants with disabilities.

Work Mode

This is a fully remote position for candidates located in the United States.

Required Skills
ServiceNowTechnical WritingTrainingContent DevelopmentProcess DocumentationITSMInstructional DesignCommunicationProject ManagementKnowledge Management
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Job Details
Category other
Posted 8 months ago