Una Health is hiring a Technical Support Specialist with German

Based in Tokyo, Japan, Evident has a global workforce of approximately 4,500 professionals across 57 international locations. Evident Europe, situated in Hamburg, Germany, maintains a presence in 16 countries with around 770 employees. Their comprehensive product range encompasses advanced microscope systems utilized in clinical diagnostics, medical research, fundamental scientific investigations, and diverse industrial applications. Additionally, the organization supplies videoscopes, non-destructive testing technologies, and X-ray fluorescence analytical equipment. As a Technical Support Specialist, you will deliver professional hardware and software assistance and educational training to clients through telephone, electronic communication, and remote software platforms. This customer-oriented position demands technical proficiency and a proactive problem-solving approach. Tasks: - Manage and resolve complex technical inquiries from service teams, sales personnel, and end-user clients regarding sophisticated technological products - Conduct remote training sessions for clients on Evident instruments and application software - Engage in cross-functional collaboration with product units, including application specialists and software/hardware development teams - Provide advanced technical support to the repair center addressing intricate technical challenges - Engage in continuous internal and external professional development and training programs - Create comprehensive documentation and reports on customer-identified issues using Excellence Through Quality (ETQ) problem-resolution methodologies Requirements: - Completed scientific academic program or equivalent technical educational certification - Exceptional analytical capabilities and rapid comprehension skills - Preferred background in microscopy technological domain - Fluent English and German communication capabilities (verbal and written) - Demonstrable confident and genuine customer interaction approach - Established experience in telephone-based technical support environments - Demonstrated ability to work independently with structured, results-driven methodology - Advanced problem-solving competencies and collaborative interpersonal mindset - Comprehensive proficiency in standard office productivity software Benefits: - Flexible remote work arrangement (up to 50% work-from-home) - Multisport participation card - Supplementary pension contribution program - Meal voucher compensation - Additional vacation week - Public transportation allowance - Complimentary massage services - On-site fitness center - Enhanced healthcare coverage (ComfortCare) - Corporate dining facility - Sodexo Flexi benefits - Language learning opportunities - Supplemental sick leave (4 days annually)